Senior ServiceNow Engineer
We have an exciting new opportunity at nbn for a Senior Service Now Engineer, reporting to the Executive Manager Dev Sec Ops Network Assurance.
A bit about your role
As a Senior Service Now Engineer at nbn, you will take on a pivotal role within the Dev Sec Ops team, part of the Systems Engineering and Operations (SEO) unit. You will be instrumental in driving the development, security, and operations of Service Now capabilities that underpin our enterprise solutions.This is a unique opportunity to grow both technically and in agile ways of working while leading exciting initiatives that shape nbn’s future.
You will work alongside a highly skilled team, designing, building, testing, and supporting robust, secure, and scalable solutions on the Service Now platform. As part of this, you will engage across the business—collaborating with stakeholders, architects, delivery managers, and vendors—to deliver solutions that are aligned with strategic priorities.
If you are passionate about innovation, love solving problems, and are motivated to automate and streamline processes, you will thrive in this role. This role will be an opportunity to take full ownership of the Service Now platform, ensuring its stability, usability, and maximizing its potential by uncovering new business outcomes.
A bit about you
The successful candidate will bring demonstrated experience in the IT industry, including strong expertise with the Service Now platform. Ideally, you will have certifications such as CSA and CIS (in multiple modules), and deep knowledge of Service Now Information Technology Service Management (ITSM), Customer Service Management (CSM), and IT Operations Management (ITOM) products.
You will bring with you experience in large-scale, complex system integration projects and are adept at using Service Now’s Flow Designer and Integration Hub. You also have a solid understanding of Information Technology Infrastructure Library (ITIL) and ITSM processes, with a passion for driving efficiency and customer-focused solutions.
Your ability to inspire others, communicate effectively, and lead with purpose will make you a standout leader in our team.Life at nbn
To be part of nbn is to be part of something bigger. There’s so much more from here. Our pioneering spirit drives us forward every day. Together, we help lift the digital capability of the nation by building and connecting Australia’s best fibre infrastructure into homes and businesses, plus places and things, everywhere.
We’re continuing to create Australia’s network—a network made for more. Not just a way for everyone to do the things they love but transforming the way they do them.
A more inclusive working world
nbn is committed to an inclusive, flexible, and supportive workplace where everyone can feel heard, valued, and respected. We believe diverse perspectives are the key to unlocking greater outcomes and encourage applications from people of all ages, nationalities, abilities, and cultures.
That's why we have a Reconciliation Action Plan, Accessibility & Inclusion Plan, offer 18 weeks of paid parental leave, are a Pride in Diversity Gold Employer for two years running, and have active employee-led diversity pillars.
Click here to see our list of employee benefitsand why we're recognised as a WORK180 Endorsed Employer for Women.
We champion equal opportunities for all employees. If you have any special requests or accessibility requirements throughout the recruitment process, please recommend us at the time of application (via recruitment@nbnco.com.au) and we will adjust to meet your needs.
Where to from here?If you think this role might be for you, we want to hear from you. Please apply by following the links and sending in your resume only. We do not require a cover letter or any selection criteria to be addressed.
Please note that the role will be a permanent position and applications for this role will close at midnight Sunday, 17th November.
To be eligible for this role, you must have full working rights in Australia.
Worker Type
Permanent
Time Type
Full time