ICT Customer Support Officer, Service Tech and Field Support Officer
TangTechnology is a trusted name and has been in business for nearly 40 years. With our multi-generational IT experience, we know a thing or two about running a successful and profitable operation and selecting and supporting the right employees.
We are always seeking to become more customer-obsessed, digitally focused, agile, and responsive. We live and breathe technology, the solutions, and the experience we pass on to our clients by the solutions we design and implement. We are looking for hardworking dedicated IT specialists to enable you and our company to continue to grow.
Tang Technology practices and values as a core business value equal opportunity employment, We value the contributions made by all people and welcome applications from all people we are committed to diversity and inclusion in the workplace.We apply our policy of equal opportunity to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. TangTechnology makes hiring decisions based solely on qualifications, merit, and business needs at the time.
Qualifications:A minimum of 3 years of experience doing this type of work Diploma, Advanced Diploma or relevant qualification is mandatory.
3 Years of full-time experience in this role is mandatory, the role of IT support, Helpdesk and or IT servicing.
Practical industry experience can be a replacement to industry training or higher education qualifications.
This position is not a remote role, it is required to be based in our head office located in Osborne Park office in Western Australia
Experience: Has solid skills in network integration with Database systems
Web servers Application servers Desktop applicationsDesktop Operating Systems
Windows XP, Windows 7, Windows 10, Windows 11 MacExperience
Understand Virtualisation
Cloud Platforms, Microsoft, Google.
Office 365 experience and management, SharePointmanagement, cloud services administration PC hardwareservicing and technical repairing, upgrades and fault finding.
Has extensive experience in supporting user/customer-related concerns and major desktop deployment.
Has expertise in network troubleshooting and problem-solving skills with software, server; and hardware devices
Duties: Responds to escalation requests and notify management as required.
Does account creation, termination, troubleshooting, or modification of active directory accounts, email accounts, server issues, or network issues.Handles the deployment of Desktops and Thin Clients.
Immediately attends to all the concerns of customer account clients
Researches and provides a permanent solution to avoid recurring problems to applications and systems Observes security rules when it comes to troubleshooting.
Prepares Monthly Evidence for compliance reports Complies and prepares software compliance reports
Employment Package Benefits Allocations: Company Car
Fuel AllowanceTool Allowance
Industry Training
Mobile Phone
Company allocated Laptop
Mobile Internet Access.