Hotel Duty Manager

Full-time Hotel Duty Manager Position Available at Quest Chatswood, NSW

Position Overview: Quest Chatswood is a highly regarded serviced apartment hotel, offering exceptional accommodation and services to both business and leisure travelers. We are seeking an experienced and dedicated Full-Time Hotel Duty Manager to lead hotel operations and ensure an outstanding guest experience.

Key Responsibilities:

• Oversee daily hotel operations, ensuring smooth and efficient front-of-house services.
• Manage guest check-ins, check-outs, and promptly address any guest inquiries or concerns.
• Supervise, train, and motivate hotel staff to maintain high service standards.
• Coordinate with housekeeping, maintenance, and other departments to ensure a seamless guest experience.
• Ensure hotel security and compliance with health and safety regulations.
• Handle administrative duties such as reporting, room allocations, and inventory management.
• Assist with budgeting, stock ordering, and financial reporting.
• Manage guest feedback and implement improvements as necessary.

Requirements:

• Proven experience in hotel management, front office, or a similar supervisory role.
• Strong leadership and team management skills.
• Excellent communication and customer service abilities.
• Capable of working effectively under pressure, particularly during peak times.
• Strong problem-solving skills and a customer-focused approach.
• Flexibility to work varying shifts, including weekends and public holidays.
• Proficiency in hotel management software (knowledge of RMS or similar is an advantage).

Salary: Full-time position with competitive remuneration of $70,000 - $80,000 p.a., plus superannuation.