DevOps Engineer

DevOps Engineer

Role Description

Responsible for leading, designing, developing, automating and maintaining complex installations of environments for Amdocs SVO, ONI-S, OND software development and testing. Serves as an expert on a wide set of tools and technologies and as center of knowledge for complex implementation in the DevOps ecosystem.

Has a wide view and understanding of the DevOps domain, contributes industry latest DevOps technology, contributing to the high-level design and dictating technical standards, tools, and platforms.

1. Engineering - Design, develop, modify and integrate complex infrastructure automation and deployment systems; Responsible for ensuring that code and configuration are maintainable (IaaC), scalable and supportable using tools like Terraform, CloudFormation, and Ansible; Use high level, extensive knowledge & expertise of the Amdocs product/solution (SVO, ONI-S, OND) and technologies to lead the direction of the infrastructure solution. Contribute with other teams to Amdocs software engineering standards, applicable software development methodology (such as design-led thinking, DevOps) and release processes. Lead system reliability and operability. Serve as an expert and evangelist on DevOps technologies.
2. Investigation - Investigate infrastructure issues by reviewing/debugging CI/CD pipeline and runtime environments and providing fixes (analyze and fix bugs) and workarounds. Review changes for operability to maintain existing software solutions. Highlight risks and help mitigate them from technical aspects. Highest authority for resolving escalations.
3. Technical Expertise - Serve as a highly specialized Technology / Product expert, acting with high autonomy to deliver agreed technical objectives. Provide technical expertise in terms of infrastructure architecture usage for functional and non-functional aspects; Obtain a strong technologies context understanding while making technical decisions and solving technical issues; Recognized as professional authority, work on significant and unique problems that have a high level of complexity.
4. Professional Leadership - Provide guidance to DevOps Specialists and Engineers for the E2E software deployment, maintenance & lifecycle; Establish, enforce, and guide on technical standards (e.g. tools, and platforms), ensure that documentation related to the CI/CD pipeline and architecture is correct and up to date; Initiate quality processes, such as performing complex technical root cause analysis and outlining corrective action for given problems, promote Developers autonomy.
5. Analysis - Analyze and provide input for the requirements and provide impact assessment for new features. Define high-level design & lead scoping work with the customer; Make decisions requiring extensive analysis and interpretation.
6. Innovation & Continuous Improvement – Define and lead continuous improvements/efficiencies to the product life cycle and business processes by utilizing common tools and different innovation techniques and guiding the reuse of existing ones.
7. Stay up to date with the industry, research new technologies in practice in the industry and challenge the existing account/product life cycle status quo
8. Teamwork and Collaboration - Collaborate and add value through participation in peer reviews, provide comments and suggestions, and work with teams to achieve goals. Serve as the technical focal point with other teams to resolve issues.
9. Quality and SLAs – Define and set SLAs and KPIs as applicable for the organization, for example, Responsiveness, Resolution, Software Quality SLAs, etc. Ensure that assigned tasks are completed on time and that delivery timelines are met in accordance with the organization’s quality targets.

• At least 12 years' experience in software engineering & design:
• Proven Experience in CI/CD and MS areas, including Configuration Management and continuous integration tools (Jenkins, GitLab, Nexus), confirmed practice in designing complex solutions based on Automation Tools and Deployment on common cloud computing platforms and relevant third-party tools
• Extensive experience with infrastructure-as-code and configuration-as-code, and relevant tools like Terraform, CloudFormation, and Ansible
• Script development experience of 4-5 years + IT experience in one of the common languages (Python, Groovy, Bash)
• Deep understanding and experience with the DevOps ecosystem and IT operation systems
• Hands on experience in build, release, deployment and monitoring of cloud-based scalable distributed systems deployed on Azure and AWS (S3, Kinesis, API Gateway, Lambda, CloudFormation, EC2, RDS, Load Balancers, and MSK)
• Rich experience in infrastructure / foundations / IT for at least 5-6 years working in an agile development environment
• Experienced in building complex applications or products, taking into account various technical considerations
• Demonstrated technical domain expertise and problem-solving skills.
• Highly proficient in presenting ideas, influencing, and building consensus in a group setting
• Experienced in design & implementation of disaster recovery for production