Technical Specialist - Microsoft Dynamics 365 CRM – Sydney, Brisbane, Adelaide, Perth, Melbourne
This is a hybrid opportunity and can be based in Sydney, Melbourne or Brisbane
Now is the time to bring your expertise to Insight. We are not just a tech company; we are a people-first company. We believe that by unlocking the power of people and technology, we can accelerate transformation and achieve extraordinary results.As a Fortune 500 Solutions Integrator with deep expertise in cloud, data, AI, cybersecurity, and intelligent edge, we guide organisations through complex digital decisions.
About the role
Leadership: The Practice Lead for this role is Karthik Srinivasan. Based in Sydney, Karthik leads the Business Applications team in our Eastern Region and is passionate about fostering team spirit and enabling team members to reach their potential through learning and development.The Business Applications team is focused on providing services and delivering solutions based on Dynamics 365 and Power Platform.
As a Technical Specialist, Dynamics 365 CRM with Insight, you will own and drive challenging projects and work with customers to understand functional and business requirements and design appropriate solutions. We will count on you to be an SME for strategic client opportunities and provide leadership and technical support to your teammates. Along the way, you will get to:
Assisting with developing new solution offerings, including training plans and sales enablement
Researching and evaluating client systems and architecture; drawing conclusions; and developing recommendations in accordance with engagement objectivesDiscussing project scope and budget with the customer and directing project scope to be able to be implemented on time and budget without sacrificing quality
Acting as a team lead on large engagements taking ownership of the project outcome and quality
Identifying and resolving project issues with clients
Writing proposal components or letters of understanding, as needed, and responding to RFPs and other marketing situationsWorking with internal personnel to define service opportunities, and develop standards of delivery, templates, and standard work products to meet internal and external delivery expectations
Leading identification of business and technical requirements
Implementing technologies and solutions based on designs
Planning own and team’s work to meet given objectives and processes
Demonstrating analytical and systematic approach to problem solving and mentoring team members to follow this/her approachBe AmbITious: This opportunity is not just about what you do today but also about where you can go tomorrow. When you bring your hunger, heart, and harmony to Insight, your potential will be met with continuous opportunities to upskill, earn promotions, and elevate your career.
We are looking for a hands-on Technical Specialist with the following capabilities:
Consultative:
Demonstrable experience designing and implementing advanced technical solutionsUnderstanding of functional and business requirements to make appropriate technology recommendations
Strong ability to cultivate relationships with partners, suppliers and clients in order to develop and share understanding of technology roadmapsExcellent written and verbal communication skills with the ability to articulate both technical and abstract concepts in a clear and concise manner
Highly developed conceptual and analytical skills combined with sound judgement
Ability to write quality high level and detailed architectural diagrams, strategic roadmaps and technical documentation that communicate customer visionDeliver strategic consultancy services including enterprise maturity assessments, roadmaps and technology platform evaluations
Previous consulting/professional services experience is required
Technical:
Expert level understanding of at least 2 of the Dynamics 365 First Party ApplicationsExpert level understanding and hands on experience with Power Automate
Demonstrable and hands on experience with Power Pages including liquid, html and CSS
Working knowledge with hands on experience with Copilot Studio
Experience with complex CRM configuration and customisation including integration and data migration
Experience in Dynamics CRM functional consulting
Best practice and implementation with Application Lifecycle Management
What you can expect
We’re legendary for taking care of you, your family and for helping you engage with your local community. We want you to enjoy a full, meaningful life and own your career at Insight. Some of our benefits include:
Dedicated career pathways and developmentPeer recognition and the opportunity to join our President’s Club
Volunteer Leave and Work Life Balance days
Work-From-Anywhere Program for up to 4 weeks per year
Employee Stock Purchase Plan
Corporate discounts
But what really sets us apart are our core values of Hunger, Heart, and Harmony, which guide everything we do, from building relationships with teammates, partners, and clients to making a positive impact in our communities.
Insight at a Glance
14,000+ engaged teammates globally#8 Best Workplace™ in Technology and #17 Best Workplaces™ in Australia
#20?on Fortune’s World's?Best Workplaces™ list
$9.2 billion in revenue
Received 35+ industry and partner awards in the past year
$1.4M+ total charitable contributions in 2023 by Insight globally
Join us today, your ambITious journey starts here.
Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.
When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process.
At Insight, we celebrate diversity of skills and experience so even if you don’t feel like your skills are a perfect match - we still want to hear from you!