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Job description
Some career choices have more impact than others.At HSBC we exist with the purpose of Opening up a World of Opportunity. We use our unique expertise, capabilities, breadth and perspectives to provide opportunities for our customers and colleagues through global connectivity. We bring together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share.
As an HSBC employee in Australia, you’ll have access to tailored professional development opportunities, competitive pay, an embedded flexible working culture and a range of employee benefits. These include market-leading subsidised private health cover, enhanced parental pay and support when returning to work, subsidised banking products and services, bonus leave days and wellness programmes including discounted gym memberships.
Wealth and Personal Banking (WPB) ambition is to become Australia’s #1 International Retail Bank, to focus on the internationalist customer and to build a progressive bank for the future. We are investing in long term growth including expanding our Branch network and digital capability to deliver a premium service to our high net worth customers.
This role will support HSBC Australia’s Wealth and Personal Banking business and will be responsible for requirements, design, change and implementation management. You will work collaboratively with delivery partner and subject matter experts in gathering, translating and clarifying requirements and defining design options.
Your main responsibilities will include:
- Employs an improvement mindset to identify and define issues or problems that are less obvious, participates actively and constructively in brainstorming meetings where problems are discussed and/or resolved
- Brings structure and order to undefined problems and/or large scale problems, making them easier to address and solve
- Defines requirements management processes and designs detailed business solutions and structures based on business requirements
- Manages the change implementation activities, including business readiness assessment, implementation pilot and actual implementation
- Supports the programme management and re-engineering of processes, where process is one of the many parts of the change and provides detailed guidance on process design.
Requirements
To be successful in this role, you will need:
- Bachelor’s degree in a Finance and/or business-related field.
- Lean Six Sigma Black Belt certified
- Extensive experience in gathering requirements and conducting design activity, with a mix of business, operations and technology focused projects
- Excellent communication, inter-personal and negotiating skills with decision making and problem solving ability
- Strong experience in delivering change into different audiences and managing implementation in banking environment.
We value different perspectives, we succeed together, collaborating across boundaries, we take responsibility, holding ourselves accountable to get things done. Through these values, HSBC is committed to building a culture where all employees are appreciated and respected and where opinions count.
We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow in an inclusive environment. Applications from First Nations peoples are encouraged.
Learn more about careers at HSBC Australia – https://www.hsbc.com/careers/where-we-hire/australia
Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. Issued by HSBC Bank Australia Limited. Please note that HSBC will we never communicate to applicants via non HSBC channels such as SMS, Whats App or Facebook so please be careful if anyone attempts to contact you via these channels.#LI-HSBCJHE