Customer Service Onboarding Lead
Forms Express is looking for an experienced Customer Service Onboarding Lead to support our customers.
About Forms Express
Forms Express, part of Valsoft Corporation revolutionizes the way payment solutions are delivered. Our innovative and flexible payment options are tailored to meet the unique needs of local government billing in Australia and New Zealand. Join us in 2025 as we do more with eNotices, Flexipay and AI!
The Role
As a Customer Service Onboarding Lead you will drive customer success, plan and execute projects, foster strong relationships and deliver solutions.
Key Responsibilities- Drive Customer Success: Guide clients through onboarding and training, ensuring a seamless experience.
- Plan and Execute Projects: Collaborate with internal teams and clients to gather requirements, define project scopes, and oversee successful implementations.
- Foster Strong Relationships: Serve as the primary contact for key clients, providing proactive support and personalized solutions.
- Deliver Solutions: Work closely with the operations team to address customer needs, resolve challenges, and optimize workflows.
- Champion Excellence: Continuously learn about company offerings to provide expert guidance to our clients.
- Assist with daily Customer Service duties, such as quoting, invoicing, and providing customers updates, data entry etc.
- Customer Onboarding: Lead training sessions and ensure clients are confident in using our services.
- Requirements Gathering: Work with clients to understand their needs and tailor solutions.
- Project Coordination: Manage timelines, communicate updates, and collaborate across teams for smooth project delivery.
- Continuous Support: Respond to inquiries, troubleshoot issues, and ensure clients feel supported every step of the way.
- Strong background in customer success, onboarding, or project planning.
- Proven ability to gather requirements, plan workflows, and manage client expectations.
- Exceptional communication and relationship-building skills.
- Tech-savvy, with proficiency in tools like Microsoft Office and CRM platforms.
- Detail-oriented, proactive, and capable of juggling multiple priorities in a fast-paced environment.
- Innovative Solutions: Be part of a company that is at the forefront of flexible payment solutions, with a unique offering that sets us apart.
- Dynamic Environment: A fast-paced, supportive, and collaborative workplace where your contributions are valued.
- Competitive Compensation: Attractive salary with performance-based incentives.
For more information about Forms Express, please visit our website at: https://www.formsexpress.com.au/
We thank all applicants for their interest; however, only those candidates selected for an interview will be contacted.