Reservations Agent | Monarto Safari Resort
About Us
With spacious and thoughtfully designed rooms and suites, the Monarto Safari Resort caters to those seeking an escape from the everyday. Whether it’s a family getaway or a romantic weekend, it serves as the perfect base for bringing you closer to the wild than ever before.
About Journey Beyond
Australia’s leading experiential tourism group, Journey Beyond, is privileged to operate 17 brands spanning the country, connecting guests to the land, and to each other. Headquartered in Adelaide, Journey Beyond formed in 2016 and now comprises tourism brands including: iconic trains The Ghan, Indian Pacific, Great Southern, The Overland; premium small-group outback operator Outback Spirit; eco-luxury lodge Sal Salis Ningaloo Reef; aquatic adventures Cruise Whitsundays, Rottnest Express, The Paspaley Pearl Farm Tour, Horizontal Falls Seaplane Adventures, Darwin Harbour Cruises and Journey Beyond Cruise Sydney; our tallest members, Melbourne Skydeck and Eureka 89; the historic Vintage Rail Journeys: The Telegraph Station in Alice Springs and Monarto Safari Resort.
Joining the Monarto Safari Resort team, you will play an integral role in supporting our business as we continue to share special places and shape lasting memories for our guests.
About the role
The Reservation Agent will be responsible for the first impressions of the resort. You will be responsible for receiving telephone and email enquires, completing reservations for our guests, promoting packages, building rapport and providing excellent customer service to our guests.
About you
The successful candidate will require:
- Great customer service and communication skills
- Experience in reception or reservations in a hotel environment
- Knowledge in NewBook systems desirable
- Passion for guest experience and going above and beyond for guests
- Intermediate skills in Microsoft Office suite
How To Apply
If you are interested in this role, click 'apply now' to forward an up-to-date copy of your CV.