ICT Business Analyst
Amdocs Pty Ltd Sydney
ICT Business Analyst : (ANZSCO 261111)
work closely with stakeholders and clients to design, develop, and implement innovative systems that
improve business processes and operational efficiency. By analyzing and addressing organizational
challenges, you will play a pivotal role in driving technical and strategic solutions to achieve operational
excellence.
About the Role
As an ICT Business Analyst, you will be responsible for identifying production challenges, optimizing
workflows, and developing strategies to enhance system performance and organizational outcomes.
This position involves close collaboration with teams to ensure systems deliver consistent business value
Oversee system performance and ensure the consistent delivery of business value through effective
strategies and technical solutions.
system efficiency. Leverage software engineering tools and innovative methods to streamline
workflows, automate processes, and prepare actionable reports to guide stakeholders in decision
making.
all needs are clearly understood and effectively addressed through tailored technical and operational
solutions.
issues, recommend improvements for services and strategies, resolve software bugs, and implement
measures to maintain compliance and system effectiveness.
strategies, root cause analysis, and ongoing maintenance. Ensure plans align with organizational goals
and provide clear roadmaps for operational improvements.
completion and maintain high-quality deliverables.
Job Description: ICT Business Analyst
We are looking for a proactive and skilled ICT Business Analyst to join our team. In this role, you willwork closely with stakeholders and clients to design, develop, and implement innovative systems that
improve business processes and operational efficiency. By analyzing and addressing organizational
challenges, you will play a pivotal role in driving technical and strategic solutions to achieve operational
excellence.
About the Role
As an ICT Business Analyst, you will be responsible for identifying production challenges, optimizing
workflows, and developing strategies to enhance system performance and organizational outcomes.
This position involves close collaboration with teams to ensure systems deliver consistent business value
while adhering to high-quality standards.
Key Responsibilities- Drive Operational Excellence:
Oversee system performance and ensure the consistent delivery of business value through effective
strategies and technical solutions.
- Analyze and Document Processes:
system efficiency. Leverage software engineering tools and innovative methods to streamline
workflows, automate processes, and prepare actionable reports to guide stakeholders in decision
making.
- Collaborate with Stakeholders:
all needs are clearly understood and effectively addressed through tailored technical and operational
solutions.
- Recommend and Resolve Issues:
issues, recommend improvements for services and strategies, resolve software bugs, and implement
measures to maintain compliance and system effectiveness.
- Develop and Maintain System Plans:
strategies, root cause analysis, and ongoing maintenance. Ensure plans align with organizational goals
and provide clear roadmaps for operational improvements.
- • Ensure SLA Compliance and Quality Standards:
completion and maintain high-quality deliverables.
- Support Team Growth and Collaboration:
Onboard and train new team members, provide guidance on processes, and foster collaboration within
the team. Contribute to team-building efforts through technical mentoring, knowledge sharing, andpromoting a culture of continuous learning and improvement.
Qualifications- Bachelor’s or master’s degree in computer science or a related field
- 3-5 years of experience as a System/Business Analyst or similar role
- Proficient in:
- Programming: Java, Unix Shell Scripting
- Database Management: SQL, PostgreSQL, Cassandra DB
- Tools: Splunk, Microsoft Excel, other Microsoft tools
- Technologies: Microservices architecture, Cloud Technologies
- Strong troubleshooting and problem-solving skills
- Experience with Agile or Scrum methodologies.
- Proficiency with business analysis tools like JIRA and Confluence
- Expertise in business and data analysis
- Excellent collaboration, leadership, and communication skills
Australian Payments PlusSydney NSW
A purpose like ours takes the inspired impact of an incredible team. Ready to change the game? We’re ready to help you do it.
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