[ref. e91147904] Application Support Team Lead
Robert Half is exclusively engaged with a global FinTech that's scaling fast in the payments space. They're on the hunt for a hands-on Application Support Team Lead to take charge of their card issuing and payment processing apps.
This is a leadership role where you'll build deep knowledge of the platform, run a growing support team, and work closely with tech, product and ops to keep things running smoothly (and improve as you go).
What you'll be doing:
- Lead, mentor and grow a small team of analysts (currently 3, scaling to 4+)
- Own support across complex, API-driven systems and hundreds of microservices
- Manage incident flow, triage tickets, review changes, and keep the lights on
- Spot improvement opportunities and help streamline how support is delivered
- Troubleshoot down to code level (PowerShell, SQL, .NET)
- Work with key stakeholders across 5 business units
- Help build a support function that scales with the platform
What we're looking for:
- You lead support teams today and enjoy being close to the action
- You've worked in payments, financial services or high-availability platforms
- You're hands-on with tools like SQL, PowerShell and maybe some .NET
- You know ITIL/DevOps practices
- Strong stakeholder management - you're confident, thick-skinned, and focused
- You enjoy learning how things work and figuring out how to make them better
Why you'll want in:
- Global payments platform with real scale and growth ahead
- High-impact role where you can shape how support is done
- Hybrid working environment
- Tight-knit tech team with 20+ across Dev, QA, Apps & Cloud
- Leadership, influence, and future career growth opportunities
By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: https://www.roberthalf.com/au/en/privacy. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.