Team Leader - Customer Service / Sales Support
Michael Page Chermside
About Our Client
Our client is a respected leader in the building sector. With decades of experience, they have built a solid reputation for delivering top-tier products and services that meet the needs of their clients. Their success is driven by a deep understanding of the industry, a focus on innovation, and a dedication to customer satisfaction.The company fosters a collaborative and flexible work environment where each team member plays a key role in maintaining operational excellence. They are committed to staying ahead of industry trends while providing reliable, high-quality solutions.
Their longstanding presence in the market makes them a trusted partner for both clients and employees alike.
Job Description
As a Customer Service Supervisor, you'll be responsible for managing a small, dedicated team of five customer service professionals. You'll oversee the day-to-day operations, ensuring smooth task allocation, customer service excellence, and overall team efficiency.This is a hands-on leadership role, combining team management with essential administrative duties.
- Team Management: Lead and mentor a team of five
- Task Allocation: Use the CRM system to assign jobs to team members, ensuring the work flow is managed efficiently.
- Customer Service Excellence: Ensure the team handles customer inquiries professionally, following up on invoicing and job details, and ensuring accuracy in all communications.
- Inbox Management: Oversee the team's inbox, ensuring timely responses and task completion.
- Invoicing: Help with the verification and follow-up of invoicing details, ensuring all information is accurate and up to date.
- A proven track record of successfully managing and leading teams, no matter how big or small. We're looking for someone who can make a collaborative, positive, and efficient work environment.
- Customer Service Expertise: Strong experience in customer service, particularly within the industrial or building industries.
- Industry Knowledge: Familiarity with the building or industrial sectors is highly beneficial but not required
- Organisational Skills: Ability to oversee tasks, manage deadlines, and ensure smooth operations across the team.
- Resilient and Adaptable: Ability to thrive in a fast-paced, demanding environment with a flexible approach to challenges.
- Tech-Savvy
- North Brisbane with parking on site
- Full-time, Monday to Friday, with one RDO per month.
- Flexible Start Finish Times ( Between business hours of 7:30 am and 5:00 pm.)
- Enjoy a flexible, supportive, and dynamic team environment. Our client values a positive culture and are looking for someone who will contribute to our collaborative spirit.
- Strong tenure across the business - role on offer due to currently customer service manager retiring after 30 years with the business
- Opportunity to step into a leadership position
If you're a passionate leader with a commitment to customer service, we'd love to hear from you.
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