Client Services Officer

MAIN DUTIES/RESPONSIBILITIES FOR CLIENT SERVICES OFFICER

• Check / clear voice mail messages
• Answer incoming calls – process client orders
• Contact regular call list clients
• Process, check & prepare for mailing TLC brochures
• Maintain TLC client files – ensure comments / details are current & relevant
• Prepare & mail client birthday cards
• Send correspondence to clients pertaining to such matters as a request to set-up a direct debit facility, a copy of a receipt etc
• Record care Organisation authorities onto TLC’s computer operating system outlining in detail their requirements and filing a hard copy in

• Undertake any additional tasks assigned by the General Manager or CEO or any member of the Management Team.

SKILLS & EXPERIENCE

Qualifications: Business Administration or similar course qualifications preferred.

Experience: At least 3 years’ experience in an office administration role would be advantageous.

• Very sound communication skills (both written & oral)
• Excellent customer service skills
• Planning, organising & scheduling skills re own workflow
• Ability to analyse and resolve problems/issues – critical thinking
• Sound computer skills
• Attention to detail and accuracy required
• Time management skills & the ability to prioritise workload
• Ability to work as part of a team (i.e. teamwork)

• Answer all calls with a smile
• Ensure calls are picked up before 3 rings
• Complete call lists in an accurate and timely manner
• Deal with clients, suppliers and other employees professionally and respectfully at all times
• Ensure office is clean and presentable at all times
• Work in a positive and inclusive manner providing support and assistance to team members when needed