Customer Service Representative
About the Company
Join this incredible Melbourne founded company within the Automotive industry with a fantastic and immersive culture!
About the Role
The Sales Support Officer role is part of automotive business. Working in a small team you will provide support and administration assistance to our Business Development Managers, State Managers and Dealer network.
Duties- Develop strong relationships with customers and internal staff
- Conduct all Sales Support and administration functions to ensure the Sales team is adequately serviced and have all necessary information for their roles
- Answer phone calls and emails relating to warranty and roadside assistance enquiries
- Promptly and professionally assist with requests from stakeholders and customers on all administrative tasks relevant to effective product management and service
- Process warranty and roadside cancellations
- Process warranty and roadside transfer requests
- Proactively identify areas for improvement with processes involving sales, administration, and operations
- Assist and support other members of the Finance & Operations team
- Assist with other Ad Hoc operational and processing duties as required
- Comply with Privacy Act guidelines and other government policies as needed
- Assist with general office duties as required
- Excellent phone manners
- Experience in data processing
- Experience in customer service and/or stakeholder management
- Proficiency in Microsoft Applications including Word and Excel
- Intermediate mathematical/numerical skills
- Previous experience within a similar role and environment is desirable
Culture
Our client fosters a culture of continuous learning and support, offering comprehensive training on new systems to ensure everyone is equipped for success. With a close-knit team who collaborate seamlessly, their culture is centred around focus, diligence, and mutual respect, further enriched by team lunches and regular cross-team interactions.
Apply Today
Please send your resume by clicking on the apply button.
Learn more about our Melbourne recruitment services: http://www.roberthalf.com.au/recruitment-agency-melbourne
Job Reference No: 06810-0013100078BS
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