[ref. a66107501] Customer Service Officer

About Our Client

Our client is dedicated to putting customers first, offering unparalleled protection, insightful advice, and comprehensive support. They value collaborative teamwork, joy in the workplace, a strong sense of ownership, making a significant impact, and embracing challenges with resilience.

• Handle inbound phone calls from customers.
• Accurately take and process orders, ensuring correct item codes and products are keyed on the invoice.
• Substitute out-of-stock items with suitable replacements.
• Promote slow-moving products to customers.
• Up sell products to existing customers.
• Provide delivery information in response to customer inquiries.
• Promote the self-service ordering portal on our website.
• Support the sales team with quotes, administrative tasks, and order updates.
• Engage positively with customers to enhance their experience.
• Conduct outbound calls to prompt reorders from customers.
• Collaborate with the warehouse and operations team to ensure high-level customer service.
• Prepare and provide customer quotes.
• Processing of Goods Returns and Credits inline with company policies.

The Successful Applicant

The working environment a collaborative one where open and honest communication is encouraged.

What's on Offer

The passionate and down-to-earth team works closely with colleagues dedicated to providing exceptional experiences. You'll be encouraged to innovate. You'll thrive in a collaborative environment where your unique contributions will make a real difference.

• Enjoy a supportive and flexible working environment with continuous development opportunities.
• Benefit from a great company culture.
• Collaborate with a team of highly energised, motivated, and driven professionals.