Field Service Technician - WA

Company Overview:

Applications include fueling stations, marine engines, peak shaving, power generation, virtual pipelines, carbon capture, geothermal power, and well stimulation. We are a subsidiary of Nikkiso Company Ltd, a leading industrial manufacturer headquartered in Tokyo, Japan, with $1.5 B USD in annual revenue, 8000 + employees worldwide, and publicly traded on the Tokyo Stock Exchange.

From liquefied natural gas (LNG) systems to industrial gas equipment, every product is designed and manufactured with the utmost consideration for safety and environmental sustainability.

Nikkiso Cryogenic Services is not just a leading service provider to a range of industries, but also a champion of safer, greener operations. Its products and services are designed to meet the dual objectives of operational efficiency and sustainability, helping clients achieve their goals while minimizing environmental impact.

Job Overview:

Position Summary

The Regional Field Service Technician is responsible for providing onsite technical support, maintenance, and troubleshooting services for cryogenic equipment and systems for customers within the assigned region. This role requires hands on experience, strong knowledge and experience in cryogenic systems, as well as excellent problem-solving skills and the ability to work independently.

Cryogenic systems include: Air Separation Units, Cryogenic vessels, Cryogenic Pumps, Vaporisers and Piping.

This role will be located in Western Australia, reporting to the Service manager located in Victoria - working from a service van and customer sites.

Benefits:

• Overtime availability and paid at penalty rates
• Fully maintained company vehicle
• Mobile phone
• Uniform and PPE Provided
• Ongoing Training and Career Development opportunities
• Supportive Team Environment with a Strong Culture

Responsibilities:

• Technical Support: Provide expert onsite technical guidance and support to customers on the installation, operation, and maintenance of cryogenic equipment and systems.
• Building relationships: visiting customers, informing and building our client base.
• Troubleshooting: Identify and diagnose issues with cryogenic systems, utilizing advanced troubleshooting techniques to ensure efficient problem resolution while minimizing downtime.
• Maintenance Services: Perform routine and scheduled maintenance activities on cryogenic systems, including inspections, calibration, and replacement of components or parts as necessary.
• On-site Repairs: Respond to customer requests for on-site repairs promptly and effectively, utilizing appropriate tools, equipment, and resources to ensure timely resolution of issues.
• Customer Training: Conduct training sessions for customers on the safe and proper operation of cryogenic equipment and systems, ensuring compliance with OEM and industry standards and regulations.
• Documentation: Prepare timely field trouble reports, maintain accurate and comprehensive service records, including equipment history, repair reports, and customer interaction details, to facilitate effective communication and future reference.
• Safety Compliance: Adhere to all safety policies and procedures, ensuring a safe working environment for both yourself and customers during service visits.
• Continuous Improvement: Stay updated with the latest OEM technological advancements and industry trends related to cryogenic systems through ongoing training and self-development, applying this knowledge to enhance service delivery and customer satisfaction.
• Performing Corrective Maintenance tasks at customer sites as required

State wide, interstate and occasional overseas travel

Qualifications:

• Mechanical competency: Pipe fitting, valve operating, instrumentation basics, industrial maintenance, pump understanding and repairs
• Technical Expertise: The ability to learn, understand and apply specialized knowledge of cryogenic systems, equipment, and processes. This includes gaining a deep understanding of cryogenic fluids, gases, and their properties, as well as attaining proficiency in operating and maintaining cryogenic equipment.
• Problem-solving Skills: Capable of analysing complex technical issues and providing effective solutions in a timely manner. The Field Service Technician should possess strong diagnostic skills, the ability to troubleshoot and resolve problems independently, and be adept at identifying root causes and implementing corrective actions.
• Safety Focus: Demonstrates a strong commitment to safety by adhering to established protocols, procedures, and industry standards. The Field Service Technician should prioritise safety and promote a culture of safety consciousness among the entire team.
• Communication Skills: Possesses excellent verbal and written communication skills, enabling effective and efficient communication with customers, colleagues, and other stakeholders. The Field Service Technician should be able to convey technical information to non-technical individuals in a clear and concise manner.
• Adaptability: Able to work in diverse environments and adapt to dynamic and changing work conditions. The Field Service Technician should demonstrate flexibility and resilience in handling unforeseen circumstances, such as schedule changes, emergency calls, client demands, and site-specific challenges.
• Organisational Skills: Exhibits strong organizational abilities in managing multiple tasks, projects, and priorities simultaneously. The Field Service Technician should be able to plan and coordinate field service activities effectively, ensuring timely and accurate completion of assignments.
• Customer Focus: Possesses a strong commitment to customer satisfaction, striving to provide top-quality service and promptly addressing customer concerns. The Field Service Technician should be skilled in building and maintaining relationships with clients, understanding their needs and expectations, and proactively meeting them.
• Teamwork: Works collaboratively with team members, sharing knowledge, helping, and contributing to a positive and supportive work environment. The Field Service Technician should be able to collaborate effectively with colleagues from different departments to ensure seamless service delivery.
• Continuous Learning: Shows a proactive approach to professional development by staying up to date with the latest advancements and best practices in cryogenic engineering. The Field Service Technician should continuously seek opportunities to expand their knowledge and skills through training, certifications, and industry conferences.

• Trade qualified to a minimum Certificate III
• Australian Driver’s License
• White Card
• Working at Heights – desired
• Confined Space – desired
• First Aid – desired / will be provided

Work Environment

Work primarily in customer sites as well as shop environments as needed.

• 1-2 years’ experience with cryogenic / oil & gas / industrial gas equipment. Pump / Motor experience a plus
• Field service experience highly desirable
• Experience with onsite repairs, installations and overhauls preferred.
• Proficiency in troubleshooting and diagnosing issues
• Experience in planning and organising field service activities, including equipment inspections and preventive maintenance.

• To perform the duties of this job, the employee will be required to stand, walk, sit, reach with hands and arms, climb or balance, stoop or kneel, talk and hear, and use fingers and hands to feel objects, tools or controls.
• Use standard office equipment such as computers, telephones, printers, copiers, etc.
• Lift 25Kg
• Work in both office and shop environments at customer and company sites.
• Overtime, and on call may be necessary as the work load's dictates. This may include weekdays, weekends, nights and/or holidays, and travel required up to 80% to meet customer needs.
• Travel and extended stays at customer work sites.
• Conditions may vary at each location yet are essentially the same as listed.
• Job will generally be performed at customer site, or in shop environment and generally requires travel to a client’s office, production facility or industrial/construction job site. Conditions will vary at each location, but the conditions listed above will generally apply.
• A valid driver’s license is required, and candidates may be required to show a clean driving abstract for travel between the facility locations and client offices as required.
• Ability to perform effectively in high stress situations.
• Candidates cannot have issues with heights or confined spaces.

• Complete safety training requirements.
• Participate in other training as directed by the company or manager.
• Wear Nikkiso approved PPE as needed.
• Ensure all safety requirements and PPE requirements are enforced with others as appropriate.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.