[ref. a36623302] Customer Service / Community Manager
The Dirt Company Melbourne Part-time
We're looking for someone to join our growing team to take care of our customers, and being the interface between our customers and our growth and operations teams.
While the role is heavily admin based, the ideal candidate will be someone who loves making people smile, can represent the voice of the customer within our little company.
We’re a little team with a big dream. The Dirt Company is on a mission to make products that do less harm a better choice.We create sustainable, beautiful and affordable laundry products with an aim to reduce our waste streams as much as possible through in-house waste management. And we do it all from our warehouse and office here in the heart of Brunswick, Naarm.
Over the past 6 years we’ve grown from a party of 1 to a party of 13, and now we’re looking to expand again. In our biased opinion, we have one of the nicest and most supportive customer bases on the planet. At over 100,000 people strong, they come to us for advice on washing, advice on sustainability and to share their thoughts on how we’re helping them in their daily lives.
Oh, and they send us love notes.
We’re looking for someone who can take care of their questions and concerns, and nurture a great community spirit.
We think the role would be a great fit for you if:- You’re organised and thorough
- a messy inbox annoys you
- You’re articulate, you can empathise and read a room, even when you can’t see it
- You love going the extra mile to deliver a great experience
- You’re a good planetarian and the mission “Do less harm” excites you
- You love working as part of a team
- Answer customer enquiries across email and social media- Serve customers who come and visit us at our warehouse shop
- Implement customer requests in our system- Work closely with our Dispatch Coordinators to ensure any changes/updates to orders are processed
- Troubleshooting delivery issues- Report on brand and customer sentimentRequirements/experience:
- Minimum availability 3 days per week (Monday is essential). - Some experience in admin is ideal, but a demonstrated organisational aptitude is enough Benefits
- Grassroots opportunity in a growing online retail business- Work directly with the founder Frankie and other senior management- Fun environment working alongside the marketing and operations teams- Free fruit, snacks, and a coffee machine in the office (if you’re not an ex-barista there are plenty already working here!) - Permanenet part-time / full time employment paid and sick leave benefits
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