Customer Value Manager

About Us

With a global presence and an expanding product line, Spacetalk is evolving rapidly as we continue to scale our international footprint.

About the Role

About Us

With a global presence and an expanding product line, Spacetalk is evolving rapidly as we continue to scale our international footprint.

About the Role

A key part of this position is to deepen customer value and reduce churn by building loyalty and maximising lifetime value.

You’ll be an expert in Klayvio, responsible for ensuring our email marketing and customer retention flows are impactful and drive meaningful connections with our customers. This includes hands-on campaign management, refining retention strategies, and implementing best practices in data management and flow optimisation.

What You'll Do:

• Base Management -- Develop and execute strategies to grow customer value, reduce churn, and increase customer lifetime value by creating personalised journeys and touchpoints that build loyalty and long-term engagement.
• Klayvio & CRM Management -- Oversee Klayvio setups, data management, and template building, ensuring an organised, scalable approach to customer engagement.
• Campaign Execution -- Design, execute, and monitor marketing campaigns that drive engagement, retention, and loyalty; analyse data to refine strategies based on insights.
• Customer Journey Optimisation -- Continuously analyse and enhance customer flows and retention initiatives to improve engagement and conversions across app and digital platforms.
• Mobile User Retention -- Lead initiatives to increase mobile user retention, utilising data insights and customer feedback to optimise touchpoints and reduce churn.
• Cross-functional Collaboration -- Work closely with product and marketing teams on app launch initiatives, ensuring user adoption and seamless customer journeys.
• Ongoing Performance Analysis -- Conduct ongoing analysis of campaign success, report on key metrics, and make data-driven recommendations for improvement in customer engagement and retention.

• Proven Expertise in Klayvio -- Demonstrated experience with Klayvio, including setup, data structuring, and advanced flow and campaign optimisation.
• Base Management Acumen -- Strong understanding of base management and customer value management principles to drive customer lifetime value and minimize churn.
• Analytical Skills -- Ability to interpret complex data sets, identify trends, and apply insights to enhance campaign performance and customer retention.
• Customer-centric Mindset -- Passionate about understanding customer needs and dedicated to creating engaging, retention-focused experiences.
• Technical Knowledge -- Solid understanding of CRM tools, data-driven marketing strategies, and site optimisation techniques.
• Organizational Abilities -- Strong project management skills to handle multiple initiatives and meet deadlines in a fast-paced environment.
• Process Improvement Orientation -- Adept at identifying and implementing process improvements for enhanced customer engagement and campaign efficiency.

• Competitive salary with performance-based incentives.
• Progressive leave policies, including paid parental leave, community service leave, and birthday leave.
• Flexible working environment with a hybrid model of remote work and office presence.
• The chance to join a dynamic, fast-paced startup culture and play a pivotal role in Spacetalk’s international growth.
• Career progression opportunities as Spacetalk continues to scale.

Why Join Us?

You’ll be joining a company that is at an exciting phase of growth, with the opportunity to make a meaningful impact on both the business and the lives of our customers.

If you’re ready to elevate customer engagement and drive results through data-driven digital marketing and retention strategies, we’d love to hear from you.

Apply today and help Spacetalk make a lasting impact in the lives of our customers!