Customer Service Representative - Part Time (11th November)
About Civica
We’re Civica and we help governments deliver critical services for citizens all around the World. From local government to federal government, to education, to health and care, over 5000 public bodies across the globe engage Civica to help provide critical services to over 100 million citizens.
About the role
Civica is currently recruiting talented individuals to join the team at Fines Victoria supporting the Victorian Department of Justice and Community Safety.
Our Customer Service Representatives are the first point of contact for customers who need help understanding their options or taking action to manage their fines.
Fines can be scary or confusing for some customers and this critically important role provides you with the opportunity to make a positive difference in a customer’s day. We absolutely love the feedback we get from our customers telling us how our team have helped support them!
- Start Date: Monday 11th of November 2024
- Roster: 25 hours per week Monday to Friday 12pm – 5pm. No weekend, public holiday or night shifts.
- You will commence training and working in our Melbourne CBD office on a full-time basis for 6 weeks. After the 6 weeks full time, you will revert to your part time contract and continue work at our office which is conveniently located next to Flagstaff station.
- Hybrid Work Environment – Come and enjoy our newly renovated office space with your workmates and/or spend up to 90% of your time working from home after successful completion of training and having reached base performance standards. Whatever the right balance is for YOU.
- Permanent, Part Time role offering a starting salary of $67,683 (Inclusive of super & pro-rata part time)
- Guaranteed generous salary increases for the next 2 years.
- Terrific benefits including up to 15 weeks of paid parental leave.
- Skilled and friendly support network including Team Leaders and subject matter experts.
- We grow our own! Fantastic opportunity for future career development in either operations or software development.
- A passion for providing outstanding customer service.
- Comfortable navigating computer systems or programs.
- Can understand and follow a documented process.
- Strong interpersonal and communication skills.
- Self-motivated and driven to achieve goals.
- Team focused and flexible.
These roles will be filled quickly. Don’t miss out, apply today!