Receptionist & Customer Service Representative
We are thrilled to offer an exciting opportunity for a charismatic, driven and committed individual to join our passionate team as a Receptionist, and to be part of the heart and soul of our Melbourne CBD campus!
Who Are We?
We empower students and their studies by providing highly engaging small-group tutoring designed to prepare them for school assessments and final exams. Our sessions are presented by experienced but young tutors that can teach the study design in a simple and intuitive yet engaging way.
Over 2,000 students and 25 staff have joined our tutoring servicessince our founding in 2020. Our growth is a testament to our dedication to providing ALL our students and parents with a high-quality tutoring experience (from 24/7 personal support to on-demand resources) and our commitment to helping them achieve their goals.We were listed as the 17th Fastest Growing Startup by the Australian Financial Review in 2022, and we're continuing to multiply year over year!
It's our vision to reshape education, starting with tutoring.
The Role
We're looking for someone who'll create a friendly atmosphere that resonates with our students and tutors!
You'll be more than just a friendly face at the reception; you'll be a relationship builder, a vibrant conversationalist, and the go-to person for students, parents, and tutors.
At Contour, we know first impressions are a big deal, and we pride ourselves in always creating a friendly welcome to students and parents alike, that stands out distinctly from the competition! From introducing our services to ensuring everyone feels comfortable, your contribution will make Contour’s Melbourne CBD campus an approachable sanctuary of learning and community.
Comprehensive Training & Support
When you join, you'll be thoroughly onboarded with all our systems and processes. We have documentation from how to use our software systems, all the way to scripts you can use when signing-up students. We'll also help you upskill and refine your interpersonal abilities, where you'll become familiar with multiple mediums of communication (in-person, email, text, and call).
By the end of your training, the work will become very familiar and you'll have things like the class schedules memorised in-and-out, and the process of onboarding a new student or parent at the back of your palm!
Active & Engaging Atmosphere
This isn't a regular 'receptionist' role where you'll deal with boring paperwork or rude walk- ins. Instead, you'll have the opportunity to talk to hundreds of young people
- both tutors and students
- throughout the week.
You'll get to have banter, they'll share fun stories, and you'll also get an opportunity to be a supportive figure in the students' final years at school.
Our campus is extremely active, so you'll have many opportunities to talk to people and let your personality shine. There is still administration work that needs to be done, but you'll have fun doing it!
Future Career Growth
When you join us, you'll become part of a collaborative and energetic team where your skills can truly flourish. You'll learn from experienced colleagues and develop your capabilities further. As our company continues to grow, you'll also have access to career opportunities in team leadership and other roles within our company!
Key Responsibilities- Inbound enquiries: Your friendly voice will be the guiding light for new students and parents via phone (including our 1800 number), text (including our website chat), and email.
- Aftersales touchpoints: You'll follow up on enrolment forms, overdue invoices, and organising/rescheduling trial classes with our student-and-parent-centric approach.
- Engaging current students and parents: Through rescheduling, informing them about workshops and/or non-regular sessions, and troubleshooting issues such as learning portal access.
- Handling walk-ins: Be the welcoming host for new students, parents, and trial lessons.
- Organising printing: You'll ensure everything runs smoothly, right down to the ink in the printer.
- Talking to Contour students & tutors: You're not just a Receptionist; you're a friend, guide, and mentor!
- Opening and closing the campus: Safety and convenience, all under your watchful eye.
- Weekdays (Monday to Friday) - 4:00 PM to 9:00 PM
- Saturday - 10:00 AM to 8:30 PM
- Sunday - 10:00 AM to 8:00 PM
NOTE: There is an option to work part-time from the above hours (instead of all hours!). Flexible schedule options are available, just let us know!
Requirements
Skill requirements- 🙏 Honesty and Integrity
- 🤝 Excellent Customer Service Skills
- 💞 High Level of Empathy
- 🗣️ Exceptional Communication Skills
- 🔎 Detail-Oriented & Organized
- 🔥 Energy and Enthusiasm
- 💪 Independence & Proactiveness
- 🤝 Ability to Build and Maintain Relationships
- 👂 Willing to Listen, Learn & Lead
- 📜 Completed the VCE and Performed Well
- 🎓 Bachelor's Degree (or currently studying) in Commerce/Business/Marketing/Communications or a related field
- 🕒 Prior Reception, Front Desk, and/or Sales Experience (ideal)
- ☃️ Young, Passionate, and Engaged (we want you to be able to vibe with students on campus!)
- 🔮 Long-Term Mindset & Vision (if you're selected, we'd like you to come for the ride for as long as you can!)
- 💖 Genuine Desire to Help Students & Parents (it's our goal to help students achieve their potential!)
- 🗓️ Full Academic Year Committment (e.g. no overseas exchange trips for 8 weeks :()
- ⏳ Ability to Commit to Hours (e.g. can't constantly reschedule or miss work)
- 🚗 Travel to Melbourne CBD
- 🤫 Sign an NDA (e.g. can't distribute our resources/company info to others)
- ❌ Agree to a non-compete clause (e.g. you can't sell similar services for others, exceptions apply, check with us!)
- 🎓 Past VCE Graduate (we still accept applications from non-VCE graduates in exceptional circumstances!)
- Satisfying and fulfilling work helping students succeed (it feels good when you help students enjoy their time at Contour, and ultimately do good!).
- Primary focus is on providing an excellent student/parent experience.
- Above market rate compensation.
- Significant improvement in public speaking, team and leadership skills (and you get paid for it).
- Personalised mentorship, training and feedback to improve your tutoring and communication skills.
- Creative freedom in a fun start-up environment (no corporate walls, talk directly to the founders or students).
- Opportunities for career growth and long-term opportunities in a rapidly growing education company.
This is not just any other receptionist job; it’s a calling for someone dedicated to building lasting relationships, and supporting students in their education journeys! If you're people-oriented and passionate about education, we want to hear from you - apply now, and become a part of our mission to reshape education :)