Field Service Technician

130,000 – $140,000 (inclusive of guaranteed allowances) + super

The company

what we do.

The role

interstate and the occasional international trip.

spent working between the West Heidelberg office and home.

JOB DESCRIPTION

Fundamental Duties and responsibilities

• Install equipment at customers’ locations according to safety standards and established corporate procedures
• Perform initial start-ups for installed equipment
• Test and verify installed equipment at customers’ locations
• Perform tests and verify the proper functioning of equipment
• Train customers on the proper operation of the equipment
• Prepare reports on completed installations
• Do in-house equipment start-ups before it leaves for customers’ locations

• Visit customers in order to diagnose equipment problems
• Find solutions in collaboration with the engineering team
• Adjust and repair customers’ equipment and ensure it is operated safely and according to the original specifications
• Prepare reports following service calls
• Contribute to product development

• Evaluate the safety, general state and compliance of various equipment
• Do preventive maintenance and repair on equipment
• Ensure proper equipment functioning following maintenance visits
• Plan following maintenance visits as needed
• Provide on-site and/or remote technical support to clients
• Prepare reports on the work performed

• Diagnose problems and identify possible solutions for customers
• Help customers find safe solutions to problems
• Promote preventive maintenance and training services to customers

• Preparing drawings, plans and designs for mechanical engineering work under the direction of Mechanical Engineers and Engineering Technologists
• Assisting Mechanical Engineers and Engineering Technologists in the design of mechanical equipment and plant
• Selecting tools and equipment
• Assembling and installing new and modified mechanical assemblies, components, machine tools and controls, and hydraulic power systems
• Estimating material costs and quantities, and machine requirements
• Performing and directing field and laboratory tests
• Collecting and analysing data, carrying out complex computations and preparing diagrams
• Organising and supervising inspection and maintenance of machines and plant
• Ensuring that designs and finished work are within specifications, regulations and contract provisions
• Prepares detailed drawings and plans of mechanical engineering work in support of Mechanical Engineers and Engineering Technologists.

• Assume responsibility for a certain type of service or equipment for customers
• Do relatively complex installations at customers’ locations
• Solve complex equipment problems for customers
• Provide over the phone technical support for customers
• Master preventive maintenance of equipment and suggest improvements to customers during service calls
• Meet the demand for technical information from potential customers and promote Premier Tech products to customers
• Expert Duties and responsibilities
• Be the go-to person for the team as work is carried out
• Be an instructor and mentor for new team members
• Collaborate in the equipment design process with the engineering team
• Help develop and implement work procedures and methods
• Organize installations or repair work to be done
• Develop and provide specific technical service expertise to the team
• Apply different analysis and problem solving skills to diagnose and repair a variety of equipment
• Resolve unusual, major and complex problems on customers’ equipment
• Do major and non-standard equipment installations at customers’ sites

COMPETENCIES PROFILE

Qualifications

At least a trade qualification, associate diploma in engineering or suitable equivalent mechanical/electrical/electronic/control automation qualification.

• In-depth specific knowledge of Premier Tech packaging machinery including Bottom-Up Filling Technology is highly desirable.
• Interpreting mechanical and general assembly drawings
• Interpreting hydraulic circuit drawings
• Interpreting pneumatic circuit drawings
• Interpreting electrical schematics
• Interpreting general installation and industrial buildings layouts
• Industrial PLC, networks and communication protocols
• installation, commissioning and maintenance of industrial robots, packaging and powder conveying systems.
• Installation and optimisation of pneumatically operated equipment
• Installation, commissioning and troubleshooting of field devices and instrumentation
• Installation and commissioning of industrial machinery safety systems and guarding.
• Safe troubleshooting of partially energised systems
• Troubleshooting PLCs programs, mechanical and electrical installations.
• Systems and equipment start-up
• Equipment preventative maintenance
• Service reports generation
• Training of machine Operators and Maintenance Crews
• English communication

Culture

employer of choice!

• Competitive salary + travel allowance
• A professional and friendly work environment
• A hybrid work arrangement with opportunity to work from home or office (as required) when
• not travelling
• Fabulous Employee Assistance Program that includes telehealth appointments and
• extends to immediate family members
• On-going training and development.

How to apply

you are the right person for this opportunity.

your time and interest in working with us.

We look forward to hearing from you!