Sydney - Level 2 Network Engineer - Networking and Cyber security
Grow and develop with Accucom, developing general skills as well as specialist knowledge
- 2nd level support for key technologies with a focus on key technologies i.e., Palo Alto, Fortinet, Aruba.
- Norwest location
- Previous MSP experience required
Accucom Systems Integration Pty Ltd offers a competitive salary, an excellent work-life balance, and a supportive work environment where employees can grow and thrive.
Role Description:
The selected Network engineer will be expected to provide highly professional and timely communication directly with Education-based clients and will be responsible for providing support as a member of the service desk across a wide range of areas including infrastructure, and cloud services, with a major focus on networking and security.This role will offer a multitude of opportunities to upskill and learn new technologies to grow with Accucom's needs as well as market demands. You must be experienced in MSP environments and able to acquire a working with children check.
Responsibilities- Provide level 2 technical support to clients for a wide range of infrastructure and cloud services, including infrastructure as a service (IaaS), and software as a service (SaaS).
- professionally engaging with clients clearly and concisely.
- Following communication procedures and ensuring transparency throughout the support/project process.
- Work with level 1 engineers to resolve client issues promptly and effectively.
- Troubleshoot, diagnose and resolve hardware and software issues related to infrastructure, cloud services, security, networking, and other systems.
- Maintain accurate records of all support requests and resolutions in our ticketing system.
- Install, configure, and maintain infrastructure and cloud services for clients.
- Provide remote support and onsite support as required.
- Ensure that all work is performed according to company policies, procedures, and quality standards.
- 4+ years of experience in ICT systems engineering or related field.
- A current working with Children check
- Strong knowledge of Security management and frameworks, as well as networking
- Experience with virtualization technologies such as VMware vSphere, and Hyper-V.
- Familiarity with networking concepts and technologies, including TCP/IP, DNS, DHCP, VPN, firewalls, and routers.
- Good understanding of cloud technologies, including IaaS, and SaaS.
- Ability to troubleshoot, diagnose, and resolve complex hardware and software issues.
Benefits
Why Work @ Accucom?
Our vibrant work environment ensures you will enjoy social activities, fresh fruit, great coffee and regular office lunches with your colleagues. We have a strong culture supporting work/life balance.
And, you will be paid to train! We believe that our staff need to be the best that they can be in order to deliver high quality solutions to our clients. We encourage continual professional development through fully supported training.
Only candidates with current working visas or permanent residents of Australia will be considered