Service Desk Team Leader
The Missing Link Artarmon Full-time
Competitive base salary plus super plus bonus
- NSW - North shore location or Melbourne CBD
- Hybrid working environment
- Career path into team leadership
- Company paid certifications
We are seeking a Service Desk Team Leader based in Sydney or Melbourne to join our Service Desk Team. You will be a technical expert providing L1 support, deliver exceptional customer service and act as a mentor for Junior Engineers in your team.
Key Responsibilities- Support your team of Junior Engineers in completing technical work and resolving incidents
- Mentor your team to focus on first-call resolution and ensure superior ticket hygiene
- Ensure customer Service Level Agreements (SLA) are met
- Review your team’s timesheets
- Identify risks and communicate clearly the impacts to relevant stakeholders
- Provide mentoring, on-the-job training and direction to your team
- Ensure processes and procedures are being followed by your team
- Minimum 2-3 years’ IT Help Desk experience ideally in an MSP / Cloud provider environment
- Bachelor degree in IT or similar
Technical Experience working with:
- Microsoft 365, User management including security and email support
- Networking, server and VPN
- Desktop apps and Microsoft suite
- PC hardware; network printers and other devices
- ITSM Tools; process and technical mindset
Benefits
At The Missing Link, a great company culture is key to our success. We prioritise staff happiness, and here are some of the top perks that come with being part of our team- Supportive, collaborative and respectful environment
- Training / mentoring programs
- Regular fun social events
- Diverse range of employee benefits including paid volunteer days
- Competitive salary package including bonus
- Free breakfast, soft drinks/juices and monthly lunches
About Us
The Missing Link has been operating in Australia for over 27 years, helping businesses achieve their goals through IT transformation with our core offerings; IT & Cloud, Cyber Security and Automation. The Missing Link is one of the most awarded IT companies in Australia - recognised mainly for our people and processes.With over 190+ staff and 25+ different countries represented in our business, we've cultivated a respectful and positive workplace where everyone feels valued, respected, and empowered.
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