[ref. v53694124] Robert Half - IT Operations Manager | Retail Organisation

THE COMPANY

This company is a well-known, growing and profitable retail-based organisation with 500+ store locations across ANZ.

They have modern offices, and friendly team, and offer significant staff discounts on their products!

ROLE SNAPSHOT

IT Operations Manager overseeing a team of 7xdirect reports across Service Desk & Infrastructure and ensuring IT service delivery to 500 retail stores, Warehouses, and Head Office.

Transformational role where you can enact real change through staff capability uplift, people management/development, and relationship management with business stakeholders.

Hybrid working - 4 days in office, 1 day WFH.

Key elements of the role:

• Lead, manage, and develop a team of 7xdirect reports (Service Desk & Infrastructure Engineer's)
• Ensure smooth day-to-day operations of the IT Service Desk + Network, Systems & Cloud Infrastructure.
• Manage & negotiate with external vendors.
• Identify & drive IT Service Delivery improvements across business.
• Plan, project manage and execute small-to-medium sized projects.
• Communicate outages and performance issues to the business.
• Occasional after-hours and weekend work as required.
• Contribute to IT Strategy development and execution, including improvement of IT process management and service delivery through the introduction of IT Service Management techniques, methodologies, and tools.

Key deliverables:

• Connect with, motivate, upskill/train, mentor, and uplift capability of the IT Operations & Service Desk team.
• Improve Service Desk management processes, including documentation.
• Build strong relationships with internal stakeholders/departments to understand and respond to their needs from IT.
• Assist in opening 10+ new store locations.

REQUIRED BACKROUND, EXPERIENCE, SKILLS, PERSONAL QUALITIES:

Suitable for an IT Operations Manager with proven capabilities building, uplifting and managing both IT Service Desk & Infrastructure teams. Retail industry experience is essential.

An experienced people manager is required who can operate in fast-paced environments and 'roll up their sleeves' when needed and help drive the team forward.

The following is required:

• Proven experience leading & developing IT Service Desk & Infrastructure teams.
• Retail industry experience is essential.
• Strong people management & staff development skills.
• Demonstrate an ability to proactively build relationships with business departments, understand their needs, and deliver IT outcomes aligned to business strategy.
• Demonstrated experience uplifting Service Desk & Infrastructure staff & capabilities.
• Procurement and vendor management experience.
• Demonstrated knowledge & understanding of ITIL, Microsoft technologies, networking, & the cloud.
• Friendly & approachable personality.

• time permanent role and is offering $160,000
• $180,000 (plus super)
• depending on experience.
• Please note, full unrestricted Australian working rights (citizenship or permanent residency) are required to be considered for this position and successful applicants will be contacted.

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