ICT Support Officers
About us
The RIX Group specialises and delivers a comprehensive and unique range of ground engineering solutions including ground anchoring, slope stabilisation, shotcrete, architectural shotcrete and simulated rock, retention & foundation piling, specialist civils contracting, ground improvement, rope access and steel fabrication services.
The Role
With a high level of expertise, we have successfully expanded our business and are engaged in a number of major infrastructure and mining projects throughout Australia.
In line with the continued expansion of our business, we are currently recruiting for a permanent full-time ICT Support Officer. The position is located at our head office located in Kurnell, NSW.
Key responsibilities include:
- Deliver high quality support for RIX Group’s ICT infrastructure, network, systems and cyber security.
- Provide timely and effective helpdesk support and service to our internal team.
- Diagnose, troubleshoot, and resolve system issues across network infrastructure, hardware and software.
- Assist with the installations, upgrades, and maintenance of servers and network infrastructure.
- Maintain and enhance the performance and security of RIX Group’s ICT infrastructure, including networks, servers, storage, data backups, computer hardware and software devices.
- Provide training and technical support on application software and operational procedures.
- Provide responsive trouble shooting across the Rix Group for all ICT issues
- Proactively identify and recommend improvements to ICT systems, processes, and services.
Key skills, experience, and qualifications include:
- A formal qualification in IT /Computer Science or a related field is desirable; however, all applicants will be considered. Relevant experience in lieu of qualifications will also be considered.
- Minimum of 3 years of relevant experience in ICT support or a similar role, preferably with construction/site based sector exposure
- Proven strong problem solving and analytical skills.
- Demonstrated experience in IT troubleshooting and resolving technical problems.
- Demonstrated ability to provide excellent end-user support and assistance across our field-based employees and multiple office locations.
- Excellent communication and interpersonal skills.
Salary
The ideal candidate will be receiving a salary within the range of $75,000 to $80,000 annually.
How to apply
The Rix Group is an Equal Opportunity Employer, values diversity and promotes a safe work environment. If you are interested in applying for the above position, submit your resume via this advertisement portal.