Retail Store Manager
This job advertisement is posted by Comandini Migration Services on behalf of Mezi Retail (Bondi Beach) Pty Ltd.
About Mezi
Mezi is a jewellery brand offering a curated range of products and unique services, including a professional piercing studio and permanent jewellery welding. Known for its high-quality products and exceptional customer experience, Mezi combines craftsmanship with personalised services to meet the needs of a diverse clientele.
Position SummaryPosition: Retail Store Manager
Expected salary: $74,000 per year + 11.5% superannuation
We are seeking an experienced and versatile Retail Store Manager to oversee the operations of our Mezi store, located at 81 Gould Street, Bondi Beach, NSW 2026. The successful candidate will be responsible for managing all aspects of the store’s performance, including retail sales, product management, and the daily operations of the piercing studio and permanent jewellery welding services.
This role requires a dynamic leader who can balance the complexities of managing high-quality products, supervising specialised services, and ensuring an outstanding customer experience.
This is a full-time position (40 hours per week), requiring a dynamic leader who can balance the complexities of managing high-quality products, supervising specialised services, and ensuring an outstanding customer experience.
Key ResponsibilitiesRetail Operations
Oversee all aspects of the jewellery retail store, including inventory management, visual merchandising, and customer engagement.Develop and implement strategies to achieve sales targets and enhance the store’s reputation.
Collaborate with the visual merchandising team to create compelling jewellery displays.
Product & Service ManagementManage the product range, including sourcing, stocking, and monitoring the performance of jewellery items.
Oversee the piercing studio and permanent jewellery welding services, ensuring hygiene and safety compliance.
Coordinate with the head office and staff to maintain stock levels of jewellery and service-related materials.
Customer Service Excellence
Deliver a premium shopping experience by training staff to provide personalised advice on jewellery selection, piercing options, and welding services.Build strong relationships with clients to drive customer loyalty and repeat business.
Address customer concerns and feedback promptly and professionally.
Team LeadershipRecruit, train, and manage a team of sales staff, piercers, and jewellery welders.
Conduct regular staff training sessions to enhance product knowledge, service delivery, and compliance with health and safety regulations.
Lead by example, fostering a positive, motivated, and professional team culture.
Marketing & PromotionsDevelop and implement marketing campaigns to promote jewellery products, piercing services, and permanent welding.
Organise in-store events and promotions to attract new customers and increase foot traffic.
Manage the financial performance of all store operations.
Analyse sales data and create detailed reports to inform business decisions.
Identify opportunities to improve profitability while maintaining premium service standards.
Compliance & Operational ExcellenceEnsure all operations comply with occupational health and safety regulations.
Maintain clean, safe, and welcoming spaces for both retail and service areas.
Develop and enforce policies and procedures to streamline daily operations.
Key Skills & ExperienceProven experience in retail management, preferably in jewellery, fashion, or lifestyle products.
Experience managing specialised services, such as piercing studios or jewellery welding stations, is highly desirable.
Exceptional customer service and sales skills, with the ability to deliver a premium experience.
Strong leadership skills, including recruiting, training, and supervising a diverse team.
Knowledge of inventory management, visual merchandising, and financial planning.
Excellent organisational and problem-solving abilities.
Desirable QualificationsPrevious experience in high-end or premium retail brands.
Certifications in retail management, customer service, or related fields.
Multilingual proficiency is an advantage.
Why Join Mezi?Be part of a growing jewellery brand offering unique services, including piercing and jewellery welding.
Lead a dynamic team and contribute to the success of a multi-faceted retail operation.
Enjoy working in a prime Bondi Beach location, offering a vibrant retail atmosphere and a great work environment.