Customer Supply Chain Coordinator (6 Month Full Time Contract) - Chatswood

Key Responsibilities:

• High touch management of daily customer orders to maximize fulfilment, ensuring high volumes of sales orders are processed accurately and within required cut-off times
• Manage ‘out of sequence’ orders by liaising with all relevant stakeholders to ensure orders are delivered as required by the customer and in the most cost-effective way for the business
• Manage daily customer enquiries (Incl. Inbound calls, emails and faxes) and providing service support to the internal sales organisation
• Handling customer complaints, ensuring ownership and resolution of the issues raised
• Creating & maintaining open communication channels with distribution, transport & inventory teams across the country
• Working collaboratively with all front-line operators of the wider Supply Chain team to ensure the highest levels of service are achieved and business objectives are met
• Managing customer credits ensuring they are only processed in SAP once appropriate documentation has been received from the state DC teams. Investigating claims as required to ensure they are accurate and complete.
• Action all customer credit claims within 48 hours of receipt to ensure appropriate level of service to internal/external stakeholders

Must Haves:

• Customer-centric attitude
• Strong verbal and written communication
• Data entry – High Level of Speed and Accuracy
• Ability to remain calm under pressure
• Meets deadlines
• Personable and polite manner
• Customer Service courses/seminars
• Customer Service within Manufacturing, Distribution or FMCG

Nice to Have:

• Shows initiative and works well with others
• Embraces an open team environment
• SAP and MS Office proficient

For you:

• We offer a competitive benefits package
• Access generous leave options (e.g. wellness, birthday, volunteer, purchase additional leave/cash out leave)
• We understand that bringing the best version of yourself to work means looking after yourself holistically. Our Health & Wellness programs support you with all dimensions of wellness
• Access learning programs for your professional development, as well as our global offerings and online courses.

We are a progressive and people-focused business and believe our diverse workforce is the key to our success. Because we value our employees and their families, we offer an agile and flexible working environment with an emphasis on work life balance and health, as well as plenty of learning opportunities and room to grow your career.

• Recognised as a Top Employer in both Australia and New Zealand in 2021 and 2022, one of only 16 organisations globally to earn this certification.
• Recognised as an WGEA Employer of Choice for gender equality for the past 12 years and is one of the leading organisations in this space.
• Gender Tick (NZ)
• Family Friendly Certification (AU)

It is our roadmap for becoming the global leader in convenient foods and beverages and a leading actor in the transformation of the global food system.

With a large portfolio of food and beverage brands, Pepsi Co Australia & New Zealand employs more than 1,600 people across ANZ at Smiths Snack Food Company, Bluebird Foods NZ and Pepsi Co Beverages. With global brands like Doritos, Gatorade, and Pepsi Max, we also make some home-grown favourites such as Smith’s Chips, Red Rock Deli, Twisties, and our Bluebird NZ snack brands.

Interested? Know someone who might be? This is a great opportunity to join the Pepsi Co ANZ team.

Pepsi Co’s hiring process:

• Submit your application
• Interview(s) and skills evaluation
• Online Assessment process
• Background checks

We are committed to building and supporting an inclusive workforce that truly reflects the global communities we operate within. We encourage women, people with a disability, Aboriginal and Torres Strait Islander, LGBTQI+ and people from culturally and linguistically diverse backgrounds to apply.

In applying for this position, you consent to your personal information being provided to Pepsi Co for use in accordance with Pepsi Co’s Privacy Policy which can be found at the bottom of the page on Pepsi Co’s website www.pepsico.com.au