Customer Service Officer
Overview:
- Based in Haymarket, Sydney
- Role full of variety and no given day will be the same!
- Help to make a difference and change lives
Introduction
At MAX we will support you in your journey as you embark on a customer service career that sees you contributing to your community.
This is more than a receptionist role. As the Customer Service Officer you will be the face of MAX Employment, meeting and greeting customers and assisting them with their enquiries. You will also provide administrative support and assistance to the team in their day to day activities.
If you have a passion for customer service, are motivated and enthusiastic about your work, then we would love to hear from you.
You will be joining a team:
- Which is diverse, supportive and respectful
- Where knowledge, ideas and enthusiasm are well received
- Where your colleagues are passionate about providing exceptional service and delivery to their stakeholders
- Work in a supportive, fun and productive team in a unique customer service role
- Display your solid organisational and administration skills
- Be able to provide the right tools and advice to support our customers
- Deal with a range of customer enquiries creating variety in your day
- Learn about employment services and contribute to making a difference in our customers' lives
- Career advancement opportunities
- A customer service guru, who shows initiative
- Confident and highly self-motivated with the ability to resolve conflicts
- Resilient
- Team player
- Strong administration skills with the ability to multi-task
- Hold or ability to obtain Working with Children Card/obtain a National Police check
- Be able to obtain a registered myID name prior to commencing employment
- “Purple Perks” Staff Discounts from a large number of well-known retail/travel and adventure companies
- Gender neutral paid parental leave of 12 weeks
- Superannuation contributions paid for women during the first 12 weeks of any unpaid parental leave
- 5 weeks annual leave after 3 years service
- Access to long service leave after 5 years service
- Extensive leave provisions including domestic abuse, community service, study leave
- Ability to purchase or cash out annual leave
- Education assistance and study leave
- Proven career development and promotion opportunities
- Access to EAP for both you and your family
What sort of organisation are we?
We are proud to hold the Workplace Gender Equality Agency (WGEA) Employer of Choice Citation and be a recognised Disability Confident Company.
At MAX, we value diversity – in the backgrounds, ideas, work styles and perspectives of our team. We strongly encourage people with disability, Aboriginal & Torres Strait Islander people, mature aged workers and people from culturally and linguistically diverse backgrounds to apply.
We adhere to the National Principles for Child Safety and require all team members to be committed to child safety and well-being. Our induction and training will provide you with these principles, including having an understanding of children's developmental needs and culturally safe practices.
Next steps - Apply Now!
If you require an adjustment to the recruitment process for reasons of equal opportunity, please call a member of our Recruitment Team on 07 3727 1306 or email max.recruit@maxsolutions.com.au before you submit your application
To view a copy of the position description:
PD - Customer Service Officer