Michael Page - Customer Service Officer

About Our Client

With a strong commitment to employee development and a culture of transparency, this is an incredible opportunity to grow your career with a company that values its people.

• Efficiently process incoming orders using our ERP system (Business Central).
• Manage invoicing and credit processing with accuracy.
• Handle back orders and address customer inquiries related to orders and invoices.
• Foster strong communication with customers, the warehouse, and account teams.
• Be a proactive problem-solver and key support to the wider team.
• Providing top-level customer service.
• Handling customer inquiries, complaints, and feedback in a professional and timely manner.
• Maintaining accurate records of customer interactions, transactions, comments, and complaints.
• Coordinating with the team to ensure customer satisfaction and resolve issues.
• Assisting with product queries and providing knowledgeable advice to customers.

• Proven experience in customer service, preferably in a similar role.
• Proficiency in Microsoft Excel and experience with ERP systems (Business Central is a plus).
• Strong communication skills - both verbal and written.
• A proactive, positive attitude with a hands-on approach to your work.
• Mandarin language skills are a bonus, but not required.
• Must be based in Sydney and able to work on-site in Alexandria.
• A genuine passion for helping customers and improving their experience.

What's on Offer

Why this role is perfect for you:

• Exciting Growth Potential: Work with a global leader that operates in over 110 countries, offering significant career progression and development opportunities. You'll be part of an innovative company with a focus on employee growth.
• Part Time Work Hours: Enjoy the work-life balance you've been looking for with flexible hours (28-32 hours per week). You'll have the freedom to work 4-5 days a week, between Monday and Friday, giving you control over your schedule.
• Global Reach: Gain experience working with teams in Sydney and Shanghai, processing orders and managing invoicing across multiple regions, expanding your international business experience.
• Collaborative Team Environment: Work in a small, close-knit office in Alexandria, with a supportive team and direct communication with key departments like the warehouse and account teams.
• Competitive Salary & Benefits: Enjoy a salary range of $65,000 - $75,000 + superannuation (depending on experience), which will be pro-rated for the part-time role. Plus, experience the potential for career advancement within a company that's committed to your success.
• Innovative Industry: Join a global leader in the smart window furnishing industry, specialising in cutting-edge products, including smart home motors and advanced fabric solutions. Work in an exciting, fast-growing sector where your contributions really make an impact.

How to Apply:

This is your chance to take your customer service career to new heights! If you're ready to be part of a growing industry and excited about the potential to expand your skills, apply today. Don't miss out on this fantastic opportunity to grow with a global leader - apply now!