Michael Page - Customer Service Officer

About Our Client

With a strong commitment to employee development and a culture of transparency, this is an incredible opportunity to grow your career with a company that values its people.

• Efficiently process incoming orders using our ERP system (Business Central).
• Manage invoicing and credit processing with accuracy.
• Handle back orders and address customer inquiries related to orders and invoices.
• Foster strong communication with customers, the warehouse, and account teams.
• Be a proactive problem-solver and key support to the wider team.
• Providing top-level customer service.
• Handling customer inquiries, complaints, and feedback in a professional and timely manner.
• Maintaining accurate records of customer interactions, transactions, comments, and complaints.
• Coordinating with the team to ensure customer satisfaction and resolve issues.
• Assisting with product queries and providing knowledgeable advice to customers.

• Proven experience in customer service, preferably in a similar role.
• Proficiency in Microsoft Excel and experience with ERP systems (Business Central is a plus).
• Strong communication skills - both verbal and written.
• A proactive, positive attitude with a hands-on approach to your work.
• Mandarin language skills are a bonus, but not required.
• Must be based in Sydney and able to work on-site in Alexandria.
• A genuine passion for helping customers and improving their experience.

What's on Offer

Why this role is perfect for you:

• Exciting Growth Potential: Work with a global leader that operates in over 110 countries, offering significant career progression and development opportunities. You'll be part of an innovative company with a focus on employee growth.
• Part Time Work Hours: Enjoy the work-life balance you've been looking for with flexible hours (28-32 hours per week). You'll have the freedom to work 4-5 days a week, between Monday and Friday, giving you control over your schedule.
• Global Reach: Gain experience working with teams in Sydney and Shanghai, processing orders and managing invoicing across multiple regions, expanding your international business experience.
• Collaborative Team Environment: Work in a small, close-knit office in Alexandria, with a supportive team and direct communication with key departments like the warehouse and account teams.
• Competitive Salary & Benefits: Enjoy a salary range of $65,000 - $75,000 + superannuation (depending on experience), plus the potential for career advancement within a company that's committed to your success.
• Innovative Industry: Join a global leader in the smart window furnishing industry, specialising in cutting-edge products, including smart home motors and advanced fabric solutions. Work in an exciting, fast-growing sector where your contributions really make an impact.

How to Apply:

This is your chance to take your customer service career to new heights! If you're ready to be part of a growing industry and excited about the potential to expand your skills, apply today. Interviews will be held in January 2025, and we can't wait to meet you.

Don't miss out on this fantastic opportunity to grow with a global leader - apply now!