[ref. t17844920] Tesla - Key Account Manager – Fleet Management Orgs & Government

In addition you will work with Government Relations and Legal teams to ensure Tesla remains compliant and performs according to contractual obligations.

• Work closely with your counterpart Key Account Managers to enable multiparty relationships.
• Participate in new account onboarding steps with new business team.
• Work closely with our government relationships – local, state, national/Federal and ensure high level of customer engagement.
• Be able to navigate complex Government topics relating to contract performance, privacy and compliance.
• Where opportunity presents you will ask existing customers for referrals and reach out proactively to other large fleets within your designated portfolio that have not yet been referred to Tesla.
• Drive repeat business on renewal cycles working with leasing companies on end of lease reports to identify new targets to expand current accounts.
• Unlock company car policies and become the preferred EV OEM.
• Host test drive events and attend industry conferences and the likes to represent Tesla and seek out new business opportunities.
• Leverage existing leasing company relationships to grow sales within this segment.
• Establish and manage all contractual agreements with these customers; where applicable and respond to pricing requests and complete RFP’s in a timely manner as required.
• Establish an excellent operating framework, including management of contractual agreements, digital tools adoption, ownership management, and escalation handling with these customers.
• Ensure you have a constant appreciation and understanding of their needs and requirements; specifically, any shortfalls in our offering.
• Meet sales objectives by driving new orders across client types, driving down delivery dwell, and enabling strong performance with clients to ensure timely payments for existing products and services.
• Actively partner with the Regional Enterprise Sales Manager to develop a cohesive strategy for the growth of enterprise vehicle sales within Australia and New Zealand.
• Support the Quarterly ordering and forecasting process and participate in demand planning meetings with Sales and Delivery Ops.
• Collaborate with Order Operations to ensure we have the most efficient processes.
• Manage the overall business plan by working with other departments. Facilitate partner meetings regularly and effectively.
• Develop and maintain comprehensive product knowledge in respect of all vehicles, processes, and business finance solutions. Conduct competitor analysis on a regular basis.
• Actively collaborate with Tesla teams (field sales, delivery and account managers) to provide coaching and training on Business-to-Business sales and have a regular presence in the store environment.
• Use Tesla’s Customer Relation Management system and tools to log appointments, calls, test drives, contacts and meeting notes.
• Ensure customers are fulfilling their contractual obligations (e.g. payment terms).
• Continuous improvement of processes and procedures to reduce operational friction.
• Perform ad-hoc duties as and when required.
• Ensure all customers are working within the framework of our Tesla for Business platform.
• The role will be national and Trans Tasman so you will be expected to travel for periods of time to fulfil the duties of this role.
• The ideal candidate must be capable of building a 360-degree view of a given situation by addressing Service, Sales, Legal, Operational, and Financial factors in order to provide balanced solutions for both the customer and Tesla.
• Strong analytical skills, combined with project and contract management skills, are essential, as well as the ability to work well both in a team and independently.
• The successful candidate will be required to manage multiple tasks simultaneously whilst maintaining excellent customer service levels, often in difficult circumstances.
• Valid driver’s license with minimum two years’ driving experience
• Customer service experience necessary
• Be a self-starter and a team-player.
• Take ownership and operate with first principles thinking.
• Love to change the status quo and work well in high-pressure situations.
• Be strategic and proactive.
• Be self-aware, flexible and open-minded.
• Possess a rare combination of mental agility, analytical thinking, hands-on problem solving, and a customer-service mindset.
• Be an advocate for your customers and your colleagues.
• Customer service focused mentality
• Team player with excellent communication skills
• Ability to solve problems and make decisions autonomously
• Bachelor’s degree or equivalent professional experience.
• Proficient experience in Business-to- Business or commercial sales with proven track record of meeting and exceeding targets and goals.
• Ability to communicate relevant information to all levels of the organization.
• Passionate dedication and ethical approach to sales management and operations.
• Ability to develop collaborative relationships and act as a well-respected, trusted partner that others want to work with.
• Excellent relationship management and communication skills, both oral and written.
• Solid knowledge of business appropriate financial options and incentives.