Technical Account Manager
130,000 - $140,000 + superannuation
- Melbourne location - Hybrid environment
- Lead a dedicated services team and deliver exceptional service to clients
About the role:
Our client is seeking a highly skilled and experienced Technical Account Manager to join their team. This role is pivotal in delivering exceptional service to clients, managing a dedicated service team and ensuring the smooth operation of all projects.
As a Technical Account Manager, you will be the main liaison point for clients and their immediate team. Your role will involve working closely with clients to understand their business and technical needs, providing them with tailored solutions that add value to their operations.
What you'll be doing:
- Deliver and interpret technical information to clients such as reporting, budgets, support contracts, project information and support issues
- Leading technical projects with customers ranging from systems, networks and infrastructure
- Proactively identify potential issues and provide solutions before they escalate
- Manage the client agreements and ensure contractual obligations are adhered too
- Providing leadership to a small team of engineers
What you'll bring to the role:
- The ideal candidate for the Technical Account Manager role brings a wealth of experience in managing both teams and client relationships
- Prior experience working on technical design elements with a broad understanding of systems, networks and infrastructure
- Technical project management experience including project scoping and cost initiatives
- 2+ years working in a consulting, managed service or Account Management capacity
- ITIL certified
Aboriginal and Torres Strait Islander Peoples are encouraged to apply. To apply please click apply or call Ashlee Farrugia on 03 8628 2105 for a confidential discussion.