ICT Business Analyst
75,000-$85,000 PA
About UsOne Ninety Six is a fast-growing IT solutions company offering innovative service and management platforms for numerous clients in Australia, specialising in the waste management industry. We specialise in development, implementation and maintenance of core IT solutions and ensure seamless business operations of clients.
About The Role
We are actively looking to add a proactive and skilled Business Analyst on our team. The successful candidate will be mostly client facing, working directly with our customers. There will also be internal work required. The candidate will partake to analyse existing business solutions, identity inefficiencies in business process and develop and implement automated solutions to streamline workflows to achieve business goals.
Key Responsibilities:- Perform evaluations of business processes to pinpoint inefficiencies and opportunities for enhancement.
- Conduct stakeholder interviews, workshops, and surveys to understand their needs and business processes.
- Work together with stakeholders to guarantee consistency with business goals.
- Create and execute strategies to optimize processes, lower expenses, and improve efficiency.
- Develop and uphold Standard Operating Procedures (SOPs) along with process documentation.
- Use data and process modelling techniques to develop detailed system specifications for system design and development.
- Leverage data analysis to track performance and promote ongoing enhancement.
- Create and maintain process flow diagrams, wireframes, and other documentation as necessary.
- Collaborate with IT departments to implement process automation technologies and digital solutions.
- Create detailed documentation, including business requirements documents (BRD), functional requirements documents (FRD), and use cases.
- Make sure to adhere to internal policies and regulatory obligations.
- Provide post-implementation support and training to end-users.
- Minimum bachelor’s degree in ICT, Business Analysis, or a closely related field
- 2+ year experience in business process analysis, system integration, and ICT solution implementation
- Experience with the Zoho One ERP platform is highly desirable as the system is both used extensively within the business as well as implemented for customers
- Experience in the waste management industry is highly desirable
- Strong understanding of business analysis methodologies and project management principles.
- Strong knowledge of e-commerce technologies, CRM, ERP, and cloud-based solutions
- Excellent analytical and problem-solving skills with a focus on improving digital customer experience.
- Be an Australian Citizen or hold an Australian Permanent Residency.
Employer questions
Your application must include answers the following questions:- Which of the following statements best describes your right to work in Australia?
- How many years' experiences do you have as a Business Analyst?