Junior Technical Business Analyst - Early Careers - Melbourne

THE WORK:

This role is ideal for recent graduates with a degree in Human Resources, Finance, or a related field who are eager to develop their skills in a collaborative environment.

Key Responsibilities:

• Ticketing:
• Monitor and prioritize incoming support tickets.
• Collaborate with cross-functional teams to ensure timely resolution of issues.
• Escalate complex tickets as necessary.
• Data Analysis:
• Analyze ticket data to identify patterns, recurring issues, and propose areas of improvement, as appropriate, for discussions with client teams supported by experienced Accenture staff.
• Prepare reports and dashboards to communicate findings to stakeholders.
• Process Improvement:
• Its critical to adhere to ticket management processes.
• Work with stakeholders to recommend and implement process enhancements based on ticket analysis.
• Assist in developing best practices for ticket management and resolution and propose process improvements (if any).
• User Support:
• Provide first-level support for users by addressing common issues and inquiries.
• Document solutions and update knowledge base resources for future reference.
• Stakeholder Collaboration:
• Liaise with Oracle as vendor and other stakeholders to understand system functionalities and user needs.
• Liaise with technical teams on issues that require and develop Oracle fix.
• Gather and document user requirements for system enhancements or new features.