Expression of Interest - Account Manager (SaaS) (VIC) - Melbourne
Our business is growing (fast), which means new roles are popping up regularly. If you're interested in working with CreditorWatch one day, feel free to submit your application to our Talent Pool using this job ad and we can reach out down the track when a suitable role becomes available 🎉🎉
Who are we?
So you might ask, who’s CreditorWatch? Well, we are a leading Australian data and technology company that provides businesses with access to unique data and innovative products. By using our platform, our customers can confidently manage their commercial relationships, improve productivity and reduce financial risk.
As a commercial credit reporting bureau, we offer a complete suite of credit reporting products and data insights covering the entire customer lifecycle, from customer onboarding and credit decision automation to credit risk management and automated collections.
We were established in 2010 and most recently were named as one of AFR’s Top 10 Best Places to Work as well as certified by Great Place to Work consecutively across 2022 and 2023.
We saw significant growth in 2023 and that’s not about to change. We are getting ready for a massive 2024 and scaling at pace, making this the perfect time to join CreditorWatch.
Our Purpose
Empower Australian businesses to trade confidently with their customers.
Our Mission
We aim to be number one in our industry by delivering unique data insights and innovative products.
Your Role & Team
As an Account Manager, you’ll be responsible for helping our Corporate Clients ($25M-250M Annual Turnover) within the VIC Region manage their CreditorWatch account.
You'll manage a portfolio of approximately 120 account and focus on up and cross-selling of existing and new products, training, support and regular contact. You'll aim to proactively demonstrate how CreditorWatch continues to benefit businesses.
Once you find your feet in the role, you’ll need to implement various account management strategies focusing on the upselling and cross-selling of existing and new products, training, support and regular check-ins and contact.
You’ll be a true brand ambassador, demonstrating how CreditorWatch can continue to add benefit to our Accounts through a creative and strategic approach, you’ll need to stand out from the crowd.
This role reports directly to the Sales Manager – Account Management and is a full-time opportunity offering hybrid working conditions based out of our Melbourne CBD office.
Some of your responsibilities include and are not limited to:
- Ability to identify, negotiate and close new business opportunities within an existing portfolio of customers to drive net growth of your customer portfolio.
- Cultivate and maintain strong relationships with customers – Understanding their needs and goals to provide tailored solutions.
- Responding to customers' needs and requirements in a timely fashion.
- Maintaining correct and updated knowledge of company products and services.
- Resolving complaints and preventing additional issues by improving process.
- Stay informed about industry trends and market conditions and share with customers to position the company as a strategic partner.
Our ideal candidate
To be successful in the role, you’ll ideally have worked within the Account Management space (preferably in SaaS) for at least 3 years.
You’ll be nurturing in your approach and have a way with customers, showcasing your amazing problem solving, active listening and communication skills.
Passion will be what sets you apart, you’ll live, love and breathe all things CreditorWatch which will see you get the wins with our Customers.
More than just work
🏃🏽♀️ Keep Active – All employees get a Fitness First Platinum gym membership.
☕️ Daily Fuel – Barista-made coffee, breakfast, snacks, lunches and drinks on us – we got you!
❤️🩹 Wellness Days – Receive an additional day off each month. Whether you’re pursuing physical activities, cultivating your mental wellbeing or supporting your community… this is your time to switch off from work.
💆🏽♂️ Monthly Massages – We offer monthly in-house massages to soothe those sore spots and tight knots. Poor posture? Stressful week? We get it.
💰 Bonus Shares – We offer our dedicated employees’ performance-based bonuses. Our employees are also permitted to gain access to our bespoke Employee Share Scheme, giving you the rare opportunity to invest in a growing technology company.
🤩 Fun Activities – We love escaping the workplace to do fun stuff. Whether its pasta-making, sailing classes, touch footy, winery tours, go karting or relaxing on the company boat (yeah… we own a boat) – these monthly team building activities will keep you feeling valued and connected.
👩🏻⚖️ Legal Services – Our employees get access to free legal services – from conveyancing and property advice to legal assistance around wills, trusts, powers of attorney and more. We make life easier for you, saving you time, money and unnecessary headaches.
Our Values
⚡️ The 1%’ers add up – Our commitment to going that one step further sets us apart, as we believe that small efforts or improvements in any aspect of our work collectively lead to significant success.
👊🏼 We are dependable and trustworthy – Our clients are everything to us and we are passionate about maintaining and delivering reliable and trusted services to them.
📈 We are committed to growth – Our success comes from our ability to grow and adapt; both collectively and individually. We set the bar high to ensure we continue to innovate and exceed expectations. We are dedicated to the development of our business and our people.
🫶🏾 Our people make the difference – Just as we help small businesses think big, we help our employees achieve their aspirations. We provide our people with challenges and opportunities, supporting them to live their best lives.
Recruitment Process – We like to keep it simple!- Phone Screening – A deep dive into the company, role and experience required, including a thorough review of your match to the role – let’s get to know each other and ensure the opportunity is a match!
- Hiring Manager Meeting – This is an opportunity to showcase why your background and skill set aligns to the role and ask questions – be as curious as you want!
- Functional Meeting – Let’s get technical. Here you’ll be set up with a take home case-challenge that is designed to look into the way you think and approach certain situations.
- Values Meeting – We’d love to hear why CreditorWatch and see how you’d fit into our world.
We are committed to you
We offer a fantastic culture with open communication and rewards and recognition that include probation celebrations, all-staff birthday and service anniversary celebrations.
We are an equal opportunity employer and committed to excellence through diversity. We do not discriminate on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We are a 2024 Circle Back Initiative Employer – we commit to respond to every applicant.