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About Senami

Our work is person-centered and uses personal interests and normative commitments to increase individual’s awareness of their core values and assist them to translate this awareness into a concrete intervention plan.

Location: Senami Offices and travel to other locations as requested

• Prior experience with Penelope CRM or other cloud-based CRM software is desirable for this role
• Prior experience with designing website and other content creative skills is essential
• Prior experience managing on line social media is essential

• Provide support and troubleshoot errors for the company’s printers, computers, phones and related equipment as well as contribute to developing programs that will increase rostering efficiency.
• Ensure company ha a strong online presence with media marketing
• Able to produce videos or photos showcasing company services, team and success stories.
• Provide regular training and support to all employees on the usage of electronic software and hardware as required.
• Support with designing a more robust rostering system that us easy to navigate.
• Support with fortnightly rostering and maintain adequate staff rostering during work hours.
• Implement an efficient rostering system that meets the requirements of the company.
• Update and assign support service requests by providing clients with appropriate responses essential in implementing the CRM software.
• Review existing IT systems and internal processes. Work in collaboration with Management to understand the company’s IT objectives and provide advice to support new systems in-line with the organization’s needs.
• Answer all staff rosters enabling a balance between optimizing staffing efficiency and maximizing staff satisfaction on a fortnightly basis.
• Answer all in-bound queries in a friendly and timely manner.
• Ensure on-going social media content for the company
• Assist in marketing efforts by creating flyers, brochures, promoting our services in a positive manner and attending expositions or networking events with other staff members.
• Liaise with clients and employees acting as the first point of contact in the office.
• Perform other administrative duties when assigned necessary.
• Collaborate with the team to create promotional material for events.
• Develop and maintain marketing collateral like brochures, banners and flyers.
• Manage email marketing campaigns to nurture leads and keep existing clients informed about updates and offers.

-Run paid or unpaid advertisements on platforms such as Google ADS or social media to drive traffic and new client's sign- ups.

• 2+ year in an IT position
• Knowledge of Penelope software or other cloud-based CRM essential
• IT knowledge and skills with CRM software particularly Penelope
• Strong content creative skills
• Excellent problem-solving skills
• Analytical mindset
• Ability to work independently without constant supervision
• Ability to take initiative and control of tasks
• Desire to work in IT and administration
• Interest in the disability services and mental health sector
• Valid Working with children, NDIS and DCSI checks
• Valid working rights in Australia
• Current and valid driver’s license
• High level of written and verbal communication skills
• Computer literacy with common Microsoft platforms
• Ability to follow instructions and actively participate in team discussions
• Valid driver’s license and access to reliable vehicle

• Bachelor and/or Master in a relevant field (IT, Data Management and Administration)

Job Types: Full-time, Permanent

Benefits:

• Professional development assistance

Schedule:

• 8 hour shift
• Day shift
• No weekends

Ability to commute/relocate:

• Kilburn, SA: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Microsoft Office: 1 year (Preferred)
• Administration: 1 year (Preferred)
• CRM software: 1 year (Preferred)

Licence/Certification:

• Driver's License and reliable regular access to a vehicle (Required)

Work Authorisation:

• Australia (Preferred)

Work Location: In person