[ref. h39790716] Melbourne - Technical Support Engineer

Responsibilities: (In detail)

• . Provide 2nd level expert technical support to Service and Construction
• - Ensure thorough technical/statistical WTG stop analysis support incl. recommended spare

• - Provide support to Construction in installation, commissioning and start-up of wind turbines
• - Provide support to service operation on resolution of turbine alarms / alerts.
• - On request from Sales provide technical input to support sales of WTGs and Service

• - At the request from Service/Construction, liaise with clients to facilitate resolution of

• growth.
• - Provide translation support of technical matters on a need basis.
• - Liaise with other technical staff throughout the company (worldwide) as part of solving

• - Provide trouble-shooting support to field technicians.
• - Actively convert knowledge into business value.
• - Analyze poor performing wind turbines / wind farms and provide solutions.
• - When needed identify spare parts and documentation
• - Cascade troubleshooting knowledge to the field by documenting knows solutions in Vestas

• - Ensure correct SW and parameter settings for windfarms.
• - Compile SW suggestions. Coordinate and give assistance in SW field test
• - Remote Software upload
• - Anchor Reliability calls within Vestas and with the external customers.
• - Creation of Task-list requests as part of LEAN

Experience: (Types of experiences expected or required to successfully carry out the position, e.g. specific industry experience)

• Substantial experience in trouble shooting / technical support of Wind turbines preferably in Vestas /

• Experience in Classic and VMP controller would be preferred
• Experience in the Wind Industry is desirable

• Strong diagnostic and troubleshooting technical skills with emphasis on root cause analysis
• Ablity to multitask and prioritize daily work under a fast-paced environment
• Ability to priorities tasks in accordance with business objectives.
• Ability to develop networks internationally to develop own knowledge base and solve technical

• Having an overview on the overall business requirement and volunteer to support business values