Customer Support and Social Media Manager
Laundry is boring. We get it. It’s a routine chore supported by mundane and uninspiring brands - just a necessary evil to most people.
That, is actually why it is exciting for us. There’s loads of room for improvement if you’ll pardon the pun.
We make laundry better through great design and delivery. We significantly reduce the negative impacts on the planet through our system design, Refill Return program, and in-house recycling stream. And we develop brand-new products to reflect modern laundry needs: A carry on stain remover?A bag for your lonely socks? A scoop made out of recycled refill packs? Yes we’ve done all that.
We’re on a mission to clean up the laundry, and make it better in literally every single way. We’ve made some great ground in the last few years - amassing a customer base of more than 150,000 and perhaps the kindest community you’ve ever met in your whole life… which has grown to the point where we need a little extra help managing it.
We’re looking for someone to come in and help champion our community.
This is a combined customer support and social media role, with the ultimate goal of making any experience with us engaging, useful and positive.
About 50% of the week, you’ll be doing customer support: answering questions, troubleshooting customer queries, and learning about the washing woes of so many people. This role will be shared with our current Customer Support and Partnerships Manager.
For the other 50% you’ll be monitoring trends, ideating, designing, filming, making reels, uploading content, diving into the comments section, adapting plans and supporting on campaign photoshoots and collaborations.
This role will be pivotal in helping people find joy in the very mundane chore that is laundry.
You’ll be the fourth member of our tight knit marketing team that includes our Founder, Digital Marketing Manager, and Customer Support and Partnerships Manager.
The role is based in Brunswick, VIC.
If you were working here in the past month, you would have:
- Monitored and responded to 100’s of customer enquiries across email, social media and in-store visits.
- Been part of a brainstorm session for our August giveaway; A vintage designer wardrobe valued at $5000, along with a stylist to help you find pieces that will last you for life.
- Helped ideate film and edit several reels and/or posts to support the giveaway.
- Posted and/or scheduled content on Social Media platforms including Instagram, Facebook, Linkedin, TikTok and Pinterest.
- Mocked up some supporting collateral for the giveaway blog images and a static social post
- Brought some research about ‘the best on social’ to our weekly team meeting, and chatted through how to link the trends we’re seeing to the mission we’re delivering.
- You enjoy interacting with people and helping them problem solve
- You are organised, and are able to prioritise work
- You are creative and innovative, and love looking for new ways to improve systems and ideas
- You have a commercial mindset and are tech savvy
- You have a degree in marketing / design or similar, or equivalent real-world experience.
- You have 1+ years experience in social media, whether as a content creator or in a professional capacity
- A close working relationship with the CEO and general manager + a GREAT bunch of colleagues
- Free breakfast and coffee at the office + a free product allowance
- Generous remuneration, based on your experience level
- Flexibility to WFH 1 day per week
- All the feels about working for a business for good, evidenced by all the work you’ll see happening here, every day.