Systems Technician - Sydney
Workplace Technology @ Open
At Open, we believe that Insurance should be simple and affordable. We create technology to give our customers easy and enjoyable insurance experiences. We're building modern infrastructure to make insurance better.
In our Workplace Technology team, we own our team's day-to-day technology experiences, with a goal of making work delightful. We have chosen to think differently from day one, when it comes to our systems and ways of working, with a focus on cloud and Zero Trust philosophy, we strive to keep things simple yet.
What you’ll do
As a Systems Technician at Open, you will play a key role in delivering exceptional employee experiences that stand out from our peers and provide a wow factor for our wider team.
With a focus on automation, building relationships and challenging the status quo we are looking for a team member to join the team that is hungry to solve problems with the latest technology. You will have some of the best industry tools at your disposal like Okta, Jamf, Slack, Google Workspace and many others to make your impact.
In this role, you will:
- Collaborate on designing and implementing secure IT systems and infrastructure.
- Maintain a secure and compliant IT environment.
- Work on automation projects to enable teams to be efficient.
- Build strong relationships with different teams within Open.
- Maintain our technology stack, including Zero Trust architecture.
- Explore and adopt new technologies.
- Participate in the helpdesk rotation and resolve customer technical issues with timeliness and care.
You’ll also learn about the insurance industry and what makes Open different.
Role location
This role will be based in Sydney, Australia. We work in a Hybrid environment, where our teams attend the office a minimum of 3 days (e.g. Monday, Tuesdays & Thursdays).
What you’ll bring- Hands-on experience managing Identity Providers such as Azure/Okta.
- Good understanding of Zero Trust principles.
- Hands-on experience managing Apple devices.
- Proven experience managing productivity platforms like Google Workspace or Office 365.
- Experience working with networks and VPN.
- Proficient in triaging and resolving non-trivial IT technical issues.
- Sound problem-solving skills and attention to detail.
- Excellent communication and collaboration skills.
- Ability to work independently and in a team environment.
- Experience working in a regulated environment is preferred, but not required.
Why Open?
It’s an exciting time to join our team and be part of a tech company going through a hyper-growth phase. We provide our team with:
- Highly competitive compensation
- High levels of autonomy and trust so you can do your best work
- Growth opportunities internally - as you grow, your role can too
- Flexible working - we are about impact, not time at your desk. We encourage freedom and responsibility, including the ability to work from anywhere
- Annual allowance for professional development - use it towards a gym membership, professional coaching, a conference. Whatever matters most to you
We’re proud to be an equal opportunity employer that celebrates diversity and are committed to providing an inclusive environment for all employees.
Lastly, Open is a high-performing team that strives to achieve brilliant things every day and we encourage you to apply even if your experience doesn’t exactly match the job description. We’re looking for people who are intellectually curious, courageous, innovative and passionate.Our culture is truly open, we’re continuously challenging each other to live our values, and aren’t afraid to raise questions when we fall short. Most importantly, Open is for those that want to create change and have an impact. If that sounds like you, apply for this role and let’s build the future of insurance together.
Who we are
Open is on a mission to provide the best insurance experiences, at the best price, for the world. Insurance is one of the world’s least digitally mature industries - for years it’s remained confusing, paper-based and heavily intermediated. We launched in 2016 to build a global, AI-powered platform that digitises the entire insurance process, making it transparent, less costly and more reliable.
Our promise to customers is powerful car, home and travel insurance. Many know us through our consumer brand, Huddle (huddleinsurance.com), and we also offer bespoke white-label solutions for brands who embed our insurance into their digital experiences.Our partner brands include Bupa, Polestar, Telstra, and ahm.
But the best is yet to come – we plan on doubling growth while expanding to New Zealand and the UK. We also believe in using business as a force for good – Open is Australasia’s only certified B Corp insurance company.
Open is backed by leading investors, including AirTree Ventures, Movac, LocalGlobe UK and Hollard Insurance and we’ve raised over $53m to date. Since 2018, we’ve achieved a 628% growth rate and have won awards from FinTech Australia, the Global InsurTech 100, Mozo.com.au, Pause Fest, SmartCompany’s Smart50 (5th) and the AFR Fast 100, who recognised us as Australia’s 7th fastest growing company in 2022.
Our team thrive on solving problems to revolutionise insurance and have a ‘no excuses’ attitude when it comes to putting our customers first. We have a high performing team and an open and enabling culture that attracts the best creative and critical thinkers.Join us and let’s build the future of insurance together.