Service Desk Support Officer
Atlam Group Sydney
Accountabilities:
Support the IT Service Desk by logging service calls, resolving incidents, or escalating when necessary.Provide Level 1 service desk and Level 2 desktop support to users.
Set up, monitor, and maintain IT devices and systems to prevent service disruptions.
Install, connect, diagnose, and repair hardware and software, making updates as required.
Respond to urgent IT requests, ensuring customer satisfaction.
Secure IT assets, maintain equipment, and ensure workplace health and safety (WHS).
Participate in team meetings for effective planning and communication.
Document processes to minimise outages and recurring issues.
Meet or exceed user expectations by delivering high-quality service.
Promote IT as a strategic support solution for business outcomes.
Deliver IT projects on time while adhering to quality standards.
Escalate unresolved issues to system administrators, ensuring compliance with Service Level Agreements.
Essential Experience:
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