ICT Support Specialist

Our unique position in the market allows us to assist agencies in transitioning to a technology-driven workflow, capturing, managing, sharing, and creating digital evidence with increased efficiency and reduced costs. With innovation as our core, VIQ ensures the secure management of the spoken word and image, delivering valuable, actionable information through our comprehensive workflow solutions.

Location: Brisbane City, QLD

We are seeking a skilled ICT Support Specialist to join our dynamic team. This role requires a proactive approach to maintaining and enhancing our IT infrastructure, ensuring seamless support and optimized workflow systems in a secure and efficient manner.

• Lead the resolution of system problems by diagnosing, testing, and troubleshooting issues, focusing particularly on the integration of our digital media transformation platforms.
• Develop and refine operational procedures and application software, tailoring guidance and training to suit the needs of a technology-driven environment in criminal justice and other sectors.
• Evaluate and resolve technical challenges involving software, hardware, and network systems, ensuring alignment with digital security protocols and system configurations unique to our service offerings.
• Optimize the performance of desktop environments, database systems, and security frameworks to support the capture and management of digital evidence.
• Contribute to the continuous improvement of our IT infrastructure by identifying opportunities for enhancement in line with emerging technologies and organizational objectives.

• Work collaboratively with cross-functional teams to support the development and deployment of new digital tools and systems.
• Maintain detailed documentation and system logs to ensure compliance with regulatory standards and internal policies.
• Provide expert advice and support in the configuration and maintenance of system security measures, reflecting the high stakes of managing sensitive digital evidence.

Compensation: An annual salary range of $80,000-$90,000 plus superannuation, commensurate with experience and qualifications.

• A bachelor's degree or higher in Information Technology, Computer Science, or a related field.
• A minimum of 2 years of experience in an ICT support role, preferably in an environment dealing with digital media or data management.

• Analytical thinker with a problem-solving mindset.
• Excellent communication and interpersonal skills.
• Ability to work effectively in a fast-paced, dynamic environment.
• High attention to detail and a commitment to delivering high-quality results.

Application Process: If you are driven by innovation and ready to contribute to a team that influences critical sectors through technology, please submit your resume and a cover letter outlining your suitability for the role to [Insert Application Email/Link Here].

Join us at VIQ Solutions and be part of a future where technology transforms the integrity and accessibility of digital evidence worldwide.