Settlement Ops Analyst I
North Sydney
About Blackhawk Network:
Today, through BHN’s single global platform, businesses of all kinds can tap into the world’s largest network of branded payment solutions. BHN helps businesses grow revenue, increase loyalty, motivate and reward their teams, disburse funds and engage consumers.Branded payment solutions include the issuance and distribution of gift cards, egifts, corporate payouts and rewards, along with the technology to deliver these products in seamless, integrated ways. BHN’s network spans the globe with more than 400,000 consumer touchpoints.
Learn more at BHN.com.
Overview:
As a Settlement Analyst, you will ensure technical and platform needs are met across Blackhawk Network, APAC, whilst working closely with various business stakeholders to understand constraints, requirements, priorities and partner with IT on development and implementation.
Responsibilities:
- Reconciliation, creation, and distribution of reporting events to assigned clients
- Billing distribution to assigned clients, within contractual parameters
- Interface with clients as needed to resolve reporting inquiries
- Troubleshoot reporting discrepancies among various systems
- Draft electronic funds transfer payments for client disbursement
- Journal entries as assigned
- Commission reviews for APAC
- Conduct audits of contract set-up and commission structures to identify and resolve discrepancies.
- Collaborate with Sales, Legal, and Finance teams to review and interpret contracts, ensuring correct setup and alignment with system processes.
- UAT (user acceptance testing) participation and validation for new projects
- Quality control reviews on completed reconciliations to ensure accuracy and completeness
- Monitoring and validation within the platforms to ensure processing is timely and complete; manage exceptions with responsible parties
- Support the review and processing of sales commissions, including validation and escalation of inconsistencies.
- Reconcile and analyze current reconciliations with business reported issues
- Manage reconciliation issues internally and externally for timely resolution
- Report statistical information on monthly transaction volumes
- Evaluate existing operating procedures and recommends modifications to improve quality, controls and efficiency
- Maintain adequate documentation of processes, procedures and internal controls
- Data integrity management through exception processing
- Initiate departmental process review to identify and determine areas of improvement
- Work with internal and external auditors
Qualifications:
- Bachelor’s degree in accounting or related field
- Up to 3 years’ experience in accounting, settlement, or financial services (desirable)
- Strong reconciliation skills and the ability to work with and manipulate large quantities of data
- Experience using Microsoft Excel and Word at an intermediate level. Strong competency in SQL, Access, Visio (desirable)
- Strong attention to detail, motivated to ensure accuracy of own work and drive tasks to completion
- Ability to manage competing priorities and work well within defined timelines
- Effective communication skills – with the ability to communicate effectively with technical and non-technical team members both internally and externally
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