Sydney - Call Center Agent
NXT GIG Sydney
NXT GIG is seeking a proactive and enthusiastic Call Center Agent to join our customer support team. In this role, you will be responsible for handling inbound and outbound calls, addressing customer inquiries, and providing top-notch service.
You will play a crucial role in maintaining customer satisfaction by resolving issues efficiently and professionally. The ideal candidate will possess strong communication skills, a friendly attitude, and the ability to work well in a fast-paced environment.
You will play a crucial role in maintaining customer satisfaction by resolving issues efficiently and professionally. The ideal candidate will possess strong communication skills, a friendly attitude, and the ability to work well in a fast-paced environment.
If you are looking to embark on a rewarding career in customer service, NXT GIG is the perfect place for you!
Responsibilities- Answer incoming calls and respond to customer inquiries promptly and accurately.
- Handle outbound calls to follow up on customer requests and feedback.
- Provide information about our products and services, addressing customer concerns.
- Document customer interactions and maintain detailed records in our CRM system.
- Collaborate with other teams to resolve customer issues and improve service processes.
- Consistently meet performance targets and key performance indicators (KPIs).
- Participate in training and ongoing professional development sessions.
- High school diploma or equivalent; Associate’s or Bachelor’s degree is preferred.
- Proven experience as a Call Center Agent or in a similar customer service role.
- Excellent verbal communication skills and a friendly phone demeanor.
- Ability to multitask and handle high call volumes while maintaining quality service.
- Proficient in using CRM software and basic computer applications.
- Strong problem-solving skills and attention to detail.
- Willingness to work flexible hours, including evenings and weekends if necessary.
The Dental GroupSydney NSW
About the Role
At The Dental Group, we are seeking an Oral Health Therapist (OHT) to join our passionate team dedicated to providing exceptional dental care in a supportive environment. In this role, you'll have the opportunity to work with a diverse...
Pavoni Plus Pty LtdSydney NSW
Looking to join the most prestigious Italian restaurant in Sydney?
We are seeking a Restaurant Manager for a fast-paced, high-volume Italian fine-dining establishment located in a prominent waterfront location. Our focus at a'Mare is on delivering...
MACSydney NSW
must be able to provide proof of right to live and work in the country if invited to attend for interview
Job: Retail - Store
Primary Location: Asia Pacific-AU-NSW-Sydney
Job Type: Standard
Schedule: Contingent
Shift: 1st (Day) Shift
Job Number...