Test Systems Engineer

Purpose of the Role

• Handles incidents and problems, but also configuration change requests on all Test

• Demonstrates good transversal technical & functional knowledge, he/she will have to learn

• His/her main goal is to offer the best possible customer experience on Amadeus Systems

• Needs good troubleshooting and investigation capabilities. Technical understanding is also

a must have to properly drive recovery efforts and actions. Capable of coordinating parallel

recovery actions.

• Provide functional support and perform the first level of investigation for customer functional

• Handle external customer’s questions concerning Amadeus Products and Solutions

• Monitor response time metrics of main functional services and products to detect

• Identify issues, source the necessary information to perform analysis, assess impact and

• Summarize and provide regular status with accurate information during Incident

• Follow-up issues spotted through internal functional monitoring, and trigger actions to

• Problem Management: analyze or coordinate analysis of the root-cause of major issues,

• Responsible for the monitoring of the software quality KPIs (functional usability, but also

• Identify and measure key performance indicators to evaluate system stability and process

• Design and develop automated functional test case scripts

systems, in the transition from the legacy infrastructure to the Cloud

• Previous experience as an Automation QA Engineer, Test System Engineer, and/or 1st level

• Experience in Technical/ Functional support roles with Customer-facing and Scripting

• Computing Scripting experience, preferably in Python along with Webservices, SoapUI,

• Bachelor's Degree or Master's degree in Computer Science or related field, or equivalent

• Must be a motivated self-starter and self-learner, possess strong customer service and

• Good written and verbal communication skills.
• Must have a team-oriented approach
• Previous ITIL experience required
• Automation skills required
• Must have an automation mindset and to understand the language to recommend changes

• Project management skills preferred
• Previous experience in an enterprise environment is required.
• Previous experience in problem management and change management is required.
• Must have knowledge and experience on how to do a test plan
• Experience in Amadeus and/or Travel industry domain is desirable.

Diversity & Inclusion

We are an Equal Opportunity Employer and seek to hire the best candidate regardless of age, beliefs, disability, ethnicity, gender or sexual orientation.