IT Support Analyst - Managed Services
The Company
This is a fantastic opportunity to join a reputable IT managed service provider based in the Melbourne CBD. A strong focus on customer service has meant their client base remains loyal and returns to them time and time again.
The Role
You will primarily provide L1/2 support, both remotely and in-person, to a range of client's Microsoft environments.
More specific duties are highlighted below:
- Support and maintain the M365 suite of products (AzureAD, Exchange Online, SharePoint Online, Teams)
- Support and maintain cloud platforms, primarily MS Azure
- Support on-prem infrastructure solutions across the compute, network and storage layers
- Delivering exceptional technical support and operate within specific SLA's
- Providing excellent customer service to the user-base.
On offer is the opportunity to work in supportive environment with an emphasis on personal and career development.
Your Profile
You will have excellent communication skills and be able to deliver first class customer service. In addition, you will have strong troubleshooting capabilities.
Experience in a similar role would be preferred, along with technical knowledge including most of the following:
- Microsoft 365 (Exchange Online, SharePoint Online, Teams, Intune)
- Virtualisation technologies (VMware, Hyper-V)
- MS Azure
- Networking (VPN, firewalls, routing, switching)
- Windows Server 2008-2019 knowledge
- DNS, DHCP, TCP/IP
Industry certifications would be advantageous.
Apply Today
Please send your resume by clicking on the Apply button.
Learn more about our Melbourne recruitment services: http://www.roberthalf.com.au/recruitment-agency-melbourne
Job Reference No: 06810-0013222960 TW
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