ServiceNow Certified Technical Architect (CTA)
Accenture Canberra
About Accenture
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Role Overview:
The ServiceNow Certified Technical Architect is responsible for designing and implementing scalable, robust, and innovative solutions on the ServiceNow platform. This role requires a deep understanding of ServiceNow architecture, modules, and best practices to deliver high-quality solutions that align with business objectives.The architect will work closely with stakeholders, developers, and administrators to ensure the successful delivery of ServiceNow projects.
Key Responsibilities:
- Develop and maintain the overall architecture of the ServiceNow platform, ensuring scalability, performance, and reliability.
- Design end-to-end solutions that integrate ServiceNow with other enterprise systems.
- Provide technical leadership and guidance on ServiceNow best practices, including platform governance and architecture standards.
- Oversee the implementation of ServiceNow modules, including ITSM, ITOM, HRSD, CSM, and others as required.
- Lead the development of custom applications and workflows on the ServiceNow platform.
- Ensure adherence to coding standards, security protocols, and performance optimization.
- Collaborate with business stakeholders to gather requirements and translate them into technical solutions.
- Act as a trusted advisor to clients, providing recommendations on ServiceNow capabilities and roadmap planning.
- Work with cross-functional teams to ensure alignment between business needs and technical solutions.
- Establish and enforce governance processes for platform upgrades, enhancements, and maintenance.
- Monitor platform performance and implement improvements to ensure optimal functionality.
- Manage the ServiceNow instance health, including troubleshooting and resolving technical issues.
- Provide technical leadership to development teams, ensuring alignment with architectural standards.
- Mentor junior developers and administrators, fostering a culture of continuous learning and improvement.
- Conduct code reviews and provide feedback to ensure high-quality deliverables.
- Create and maintain architectural documentation, including design specifications, workflows, and integration diagrams.
- Provide training and knowledge transfer to clients and internal teams on ServiceNow solutions and best practices.
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