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About Popularcare

Popularcare is committed to delivering specialist, quality care, tailored disability services to the unique needs of each participant that allows them to experience choice and control over their life.

The Opportunity

Your team will include Accommodation Managers, Rostering, Team leaders, Support Coordination, Payroll and allied staff, with the ability for you to lead, communicate and drive high performance and accountability across each division.

About you; Your excellent relationship and stakeholder skills, combined with sound NDIS understanding, business knowledge and financial acumen that will drive Popularcare to a positive culture.

• Plan, direct and coordinate business operations including improving performance, efficiency and profitability through effective operational strategies
• Communicate and negotiate with a broad range of stakeholders to deliver excellent quality NDIS service delivery
• Lead a diverse team to drive accountability, excellent support service delivery and success across each division
• Develop the business through referrals, market research, promotions and engagement with NDIS Stakeholders

• Strong NDIS knowledge and networks including an understanding of SIL and SDA housing and the relevant contracts and services.
• Strong leadership skills with proven experience leading and developing a team
• Excellent communication skills and the ability to build relationships with a broad range of stakeholders from our participants to medical specialists, stakeholders and guardians to front line support workers
• Thorough understanding of the SCHADS award and its application
• Excellent organisational skills to plan, direct and coordinate operations with a keen eye for detail

Key Responsibilities:

• Implement HR policies and procedures, best practices in line with organisational goals
• Manage the recruitment process from job posting to onboarding new employees
• Oversee training, and performance management processes.
• Handle employee relations issues including grievances or disciplinary actions
• Coordinate processes including goal setting and performance evaluations
• Ensure compliance with all relevant employment laws and regulations
• Promote employee engagement and workplace culture through initiatives and programs.
• Provide guidance on employee relations and conflict resolution.

NDIS Compliance:

• Ensure compliance with all relevant NDIS standards, legislation, and guidelines.
• Conduct regular audits and risk assessments to identify areas for improvement.
• Develop and maintain compliance training programs for staff.
• Act as the primary contact for NDIS-related queries and liaise with regulatory bodies.

Skills:

• High level communication and interpersonal skills
• Strong written and verbal communication skills
• Collaborate and work effectively in a team
• Attention to detail
• Financial acumen
• Flexible, able to handle multiple priorities simultaneously and to work autonomously
• Intermediate level IT skills
• Experience in the disability sector preferred, but not essential
• Work Health and Safety and Return to Work experience desirable

Qualifications:

• Bachelor’s degree in Human Resources, Business Administration, or a related field.
• Minimum of 2 years of experience in HR management, preferably within the NDIS or disability services sector.
• Strong understanding of NDIS regulations and compliance requirements.
• Experience with Flowlogic CRM
• Excellent communication, organizational, and leadership skills.
• Ability to handle sensitive information with discretion and integrity.

What We Offer:

• Competitive salary and benefits package.
• Opportunities for professional development and career advancement.
• A supportive and inclusive work environment.
• The chance to make a difference in the community.

Employer questions

Your application will include the following questions:

• Which of the following statements best describes your right to work in Australia?
• Do you have a current Police Check (National Police Certificate) for employment?
• Do you have a current Australian driver's licence?
• Do you own or have regular access to a car?
• Have you completed a qualification in human resources (HR)?
• How many years' experience do you have as a human resources manager

Work Location: In person