Customer Service / Administration Support Officer
Overview:
Customer Service / Admin Support Officer - Cranbourne Vic- Permanent full time
- Registered Training Organisation
- Inclusive and supportive team and management
If you have a passion for customer service, are motivated and enthusiastic about your work, then MAX Solutions wants to hear from you!
Due to continual growth, we are seeking a fun, energetic customer service officer to join our RTO administration team.
If you have a passion for customer service, are motivated and enthusiastic about your work, then MAX Solutions wants to hear from you!
About the role...
In this role you will be the first point of call and will also assist in a range of administration duties that support the RTO.
We are looking for someone who is passionate about customer service and is also confident in their administration skills.
This is a great opportunity for someone who is wanting to grow their skills and step into an RTO environment
Some of the duties include:
- Taking enquiries
- Support both potentials students and referral agencies
- Processing of enrolments
- Resulting assessments
- Processing enrolment amendments and completions which result in certificate issuances
- Attend to phone/email enquiries and respond appropriately within the given timeframes
This is a role full that is full of variety and no given day will be the same!
About you...
A customer service guru, who shows initiative, has a high level of attention to detail and...- Ability to pick up new systems
- A positive can do attitude
- Willingness to grow and expand
- A pro-active approach to problem-solving
- Strong interpersonal and communication skills
- Sound understanding of Microsoft Office suite
- Applicants must be eligible to work in Australia in addition to a current Working with Children Blue Card is required.
- “Purple Perks” Discounts from a large number of well-known retail /travel and adventure companies for MAX Staff
- Opportunity to grow and develop through training and leadership support
- Move from 4 weeks to 5 weeks annual leave after 3 years’ service
- Access to our EAP for both you and your family
- Cash out or purchase annual leave to suit your needs
- Access to long service leave after 5 years’ service
- Gender neutral paid parental leave of 12 weeks
- Superannuation contributions paid for women during the first 12 weeks of any unpaid parental leave
- Extensive leave provisions including domestic, community service and study leave
- Education assistance and study leave.
Next steps - Apply now!
MAX is committed to providing safe working conditions for our staff. If you require an adjustment to the recruitment process for reasons of equal opportunity, please call a member of our Recruitment Team on 07 3727 1306 or email max.recruit@maxsolutions.com.au before you submit your application.
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What sort of organisation are we?
We are proud to hold the Workplace Gender Equality Agency (WGEA) Employer of Choice Citation and be a recognised Disability Confident Company.
At MAX, we value diversity – in the backgrounds, ideas, work styles and perspectives of our team. We strongly encourage people with disability, Aboriginal & Torres Strait Islander people, mature aged workers and people from culturally and linguistically diverse backgrounds to apply.
We adhere to the National Principles for Child Safety and require all team members to be committed to child safety and well-being.
Our induction and training will provide you with these principles, including having an understanding of children's developmental needs and culturally safe practices.
Responsibilities: