Customer Service Representative

About Our Client

Our client is a well-established entity in the Insurance sector, boasting a robust presence in the market. They are a large organisation, known for their commitment to delivering first-rate services. With a strong focus on fostering a collaborative and engaging workplace, this company is committed to its employees' growth and development.

• Provide top-quality customer service, addressing client enquiries and complaints promptly and professionally.
• Maintain and enhance client relationships through regular interaction and excellent communication.
• Collaborate with the Secretarial & Business Support department to ensure seamless service delivery.
• Document customer interactions for future reference and to improve service quality.
• Contribute to team efforts by accomplishing related results as needed.
• Stay updated on the company's services and policies to provide accurate information to clients.
• Participate in regular training and development programs to enhance skills and competencies.
• Uphold the company's reputation by adhering to professional standards and ethics.

The Successful Applicant

A successful 'Customer Service Representative should have:

• Proven experience in a customer service role.
• Excellent communication and interpersonal skills.
• Strong problem-solving capabilities and a customer-oriented approach.
• Proficiency in using customer relationship management software.
• A knack for working in a team environment and a drive for continuous learning

• A competitive salary at approximately AUD 70,000 - 80,000 +Super.
• An inclusive, supportive company culture that values teamwork and employee development.
• Opportunities for career advancement within the Insurance sector.
• A great work-life balance with flexible working hours.
• Prime location in Sydney CBD with easy access to local amenities.

If you're a dedicated and ambitious professional looking to make a significant impact in the Insurance industry, we encourage you to apply for this Customer Service Representative role in Sydney CBD.