Onsite IT Technician

First Focus is Australia's best mid-market Managed Service Provider, bar none. We are growing fast and now have 300ish staff across Australia, New Zealand, Philippines, South Africa and Ireland. We are a stable and very focused company, with over 15 years of consistent growth and we're continuing to win new clients and evolve our solutions.

We're proud of being a genuinely great place to work, with a dynamic culture, clear vision and strong leadership. We only hire the best people so we're looking for an exceptional IT professional to join our Sydney team.

We are looking for the best MSP-specialised Onsite IT professional in Sydney, to work within a high profile client based in the CBD. Why would such an amazing person consider coming to First Focus? What makes First Focus better than where you are today?

• We understand the challenges of Onsite specialists and work with you and the client to make sure you still get the time and the best opportunity to train and grow
• We seek the best clients for our team to work with as well as the best people to support our clients
• We know that great Onsite professionals value different things to service desk people (for example) - daily variety, great customer relationships, the best tech stack and new challenges
• We find and retain the best. Best Service Desk, best Managers, best Project Engineers, best team!

Role

In this role you will:

• Providing onsite technical support on a large customer's premises
• Supporting servers, desktops and applications within a Microsoft AD, AAD and Exchange environment
• Delivering the support of Azure, Hyper-V and Citrix-based cloud infrastructure
• Performing a wide variety of Level 1-3 support across many technologies
• Occasional project team work to deploy solutions for the customer
• Working with highly experienced solutions experts to maintain best practice environments

• Outstanding communications ability, founded on the ability to speak fluent human being
• Advanced understanding of end user support and Active Directory
• Good general knowledge of Windows Server and Exchange
• A general knowledge of technical infrastructure from desktop to firewall, including LAN & WAN networking principles
• Experience working with an IT outsourcer or managed service provider (MSP)
• An understanding of ticketing systems and customer service principles
• Experience with Connectwise, Labtech, and/or Solarwinds Orion (Desired)

Benefits

First Focus’ values are based around keeping everyone informed, aligned, supported, and rewarding performance. Some examples of this include:

• Up to $95k + other benefits
• All employees have free access to Uprise, including 1:1 coaching sessions from qualified psychologists or counsellors
• First Focus understands the importance of flexibility for a satisfying work-life balance, which is why we offer hybrid working arrangements
• ‘Never Stop Growing’ is deeply embedded in our DNA
• we offer 10 paid training days in 2024 and support employees towards certifications and qualifications
• we will not only pay for the exams you pass but will also give you a pay rise for achieving certifications (conditions apply, of course)
• Staff are encouraged to take advantage of our weekly internal training sessions and library
• Opportunities for personal and professional development with our FastTrack mentor and Leadership Lab programs
• We have our very own MAD (making a difference) Council, focusing on equality, charity, and the environment
• Option of a Tesla company car as part of your ongoing employment package (conditions apply)
• Regular social events and a great team culture!

First Focus welcomes applications from Neurodiverse candidates. We recommend & appreciate disclosure along with the application so that a copy of our Neurodiversity Statement can be provided outlining the flexible options we can offer to best showcase your skills.