Customer Service Quality Assurance Jobs in Sydney
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Search Results - Customer Service Quality Assurance Jobs in Sydney
Tecnoprism Pvt Ltd-Sydney NSW
Job Role: Customer Service Representative
Location: Australia (Remote)
Role Type: Contract Role
Job Description:
Deliver high-quality customer support via phone, chat, and email, focusing on empathy, first-time resolution (FTR), and high CSAT...
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Baby Village-Sydney NSW
Ensure alignment between in-store service and centralised customer support
• Own customer feedback, complaints resolution and escalation processes
• Drive service productivity, response times, quality assurance and customer satisfaction metrics
• Use...
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Commonwealth Bank-Sydney NSW
Overview
Quality Assurance (QA) is a team of Operations Professionals, part of the Financial Crime Services (FCS) team in Chief Operations Office (COO). The team is accountable for the development, implementation, and ongoing leadership...
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Forward Ability Support-Sydney NSW
What We're Looking For You should be able to demonstrate to us: Proven experience in a training or learning & development role within a customer service environmentExperience designing and delivering trainingKnowledge of quality assurance methodologies...
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Alphera Financial Services - Australia-Sydney NSW
Our Collections team is currently looking for a Quality Assurance and Governance Consultant. The role is responsible for the operational steering of the Collections landscape in the Australian and New Zealand markets.
What awaits you?
• You...
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Baby Village-Sydney NSW
across all customer touchpoints
• - Ensure alignment between in-store service and centralised customer support
• - Own customer feedback, complaints resolution and escalation processes
• - Drive service productivity, response times, quality assurance...
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Anglicare Sydney-Sydney NSW
Services Firm
Sydney, New South Wales, Australia A$140,000.00-A$160,000.00 2 weeks ago
Sydney, New South Wales, Australia 2 weeks ago
Quality Assurance Lead- Adobe Experience Manager (AEM)
Sydney, New South Wales, Australia 3 weeks ago
We're unlocking...
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Commonwealth Treasury-Sydney NSW
of QA processes, documentation and overall governance of the standards development and delivery service.
• Contribute to planning, estimation and continuous improvement initiatives across the DSB.
The QA Engineer will be required to establish...
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Neilson Financial Services Ltd-Sydney NSW
A financial services provider based in Australia seeks a detail-oriented Quality Assurance Agent to ensure high-quality customer experiences in its contact centre operations. The role includes monitoring call quality, providing feedback to agents...
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appcast.io -
Target Business Services-Sydney NSW
with decades of market experience and strong grower and customer relationships. The business is built on a culture of passion, integrity and hands-on market service — operating at Sydney Markets and specialising in high-quality, seasonal and specialty fruit...
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workforceaustralia.gov.au -
Neilson Financial Services Ltd-Sydney NSW
quality customer experiences across our contact centre operations.
This role is suited to someone who is detail-oriented, fair, and motivated by continuous improvement and coaching.
Reporting to the Quality Assurance Manager, the Quality Assurance Agent...
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appcast.io -
HUB24-Sydney NSW
Learn more about our employee benefits HERE.
Job Summary:
The Coaching & Quality Team Leader is responsible for driving service excellence across HUB24's contact centre by leading coaching capability, strengthening quality assurance outcomes...
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1871 company-Sydney NSW
potential. Committed to high-tech innovation, we are actively reshaping the future, one Byte at a Time.
As a QA Engineer, you'll partner with our development team to design test strategies, build automation frameworks, and ensure seamless product releases...
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appcast.io -
SCI People Portal-Sydney NSW
and underwriting authorities.
About you
You'll bring a strong background in insurance operations, customer service leadership, and business transformation, including:
• Tertiary qualifications in Business or related field (or equivalent experience).
• Extensive...
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Westpac Group-Sydney NSW
leadership of medium-to-large QA teams, including vendors and offshore teams.
• Experience across digital, integration, data, cloud, and multi-vendor platforms
Why join us?
We're obsessed with becoming our customers' #1 banking partner for life and we're...
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