Call Centre Business Analyst Jobs
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Search Results - Call Centre Business Analyst Jobs
Spectrum-Maitland NSW
accounts, product misplacement, or technical difficulties.
• Meet required targets and key performance indicators set forth by the business to include calls per day, upsell of new prospects, and product activation.
• Assist and instruct customers...
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Sonova-Sydney NSW
reporting and analysis of key call centre metrics to the leadership team.
• Promoting suitable audiology solutions via existing or new products, services and/or offers.
• Managing the daily operations of the telephony system including schedules...
iSelect-Melbourne VIC
the Market joined forces to create a leading aggregation business, helping millions of Australians compare and purchase essential services such as health insurance, energy, home loans, car insurance, and more. We make the complex simple, empowering customers...
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G8 Education-Varsity Lakes QLD
customer acquisition, and business growth in a highly competitive early education sector. This role will oversee traditional marketing, digital marketing, and the contact centre to ensure an integrated and data-driven approach to customer engagement, lead...
1 similar jobs: Ryde
Delivery Hero Austria-Townsville QLD
About the opportunity
RTM Analyst is responsible for ensuring that operations are performing according to key call center performance metrics such as service level, adherence, absenteeism, utilization, AHT, FTE, occupancy, tardiness...
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2 similar jobs: Cairns, Brisbane
NGS Super-Sydney NSW
continues to be effective and member-focused.
• In conjunction with the COO, manage NGS's relationship with AFCA.
• Conduct root cause and analysis of customer complaints and dissatisfaction via relevant channels including call centre, employer response...
Aussie Broadband Limited-Dandenong VIC
Telco Business Support Officer page is loaded
Telco Business Support Officer
Apply locations Dandenong South time type Full time posted on Posted 30+ Days Ago job requisition id JR101053 We're currently looking for a Telco Business Support Officer...
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ResMed Inc-Sydney NSW
call centre team, fostering a culture of customer service excellence and continuous improvement.
• Collaborate with marketing, product, and sales teams to ensure call centre initiatives align with business objectives.
• Provide regular insights and reports...
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Rabobank Gruppe-Sydney NSW
employees & clients is at the heart of everything we do.
Due to an internal promotion, Rabobank’s IT Infrastructure (ITI) Workplace Technical Services team has an opening for a Senior IT Desktop Support Analyst in our Sydney office. You will bring your...
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Sonova AG-Sydney NSW
experience and performance excellence
• Providing regular reporting and analysis of key call centre metrics to the leadership team
• Promoting suitable audiology solutions via existing or new products, services and/or offers
• Managing the daily operations...
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G8 Education Limited-Gold Coast QLD
customer acquisition, and business growth in a highly competitive early education sector. This role will oversee traditional marketing, digital marketing, and the contact centre to ensure an integrated and data-driven approach to customer engagement, lead...
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ORIMA Research-Melbourne VIC
data analytics, organisational performance improvement and related advisory services. We are a genuine public sector research specialist, whereby over 90% of our clients are in the government sector. Established in 1996, we now have around 70...
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Aussie Broadband Limited-Morwell VIC
such as the impact of system or process changes on customers/staff.
• Evaluating contact centre performance using key metrics and data analytics (accuracy, call-waiting time, etc.).
• Preparing reports and analysing call centre data to improve processes, ensure...
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CourseFinder Australia Pty Ltd-Geelong VIC
of a business.
In their day-to-day activities, Accounts Clerks prepare and process documentation related to accounts payable and receivable. They reconcile invoices, dispatch payments, and allocate expenditures to specific budget accounts. This role often...
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Nrg Bluewater Wind-Bendigo VIC
culture. NRG fosters a strong sense of belonging that leads to better collaboration and business performance. Our company programs are designed to help employees develop the skills they need for success now and in the future. In everything we do, we aim...
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1 similar jobs: Melbourne
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